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My printer is unable toprint it ask for troubleshooting and routing maintenance

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  • sanluisreyre Jun 03, 2010

    brother printer mfc-5840cn it is anable to print troubleshooting and routing maintanance

  • sanluisreyre Jun 07, 2010

    this is cool but I w`ll take it to a print er repair so I don`t mess it up thanks.

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2 Answers

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  • Master
  • 776 Answers

Please provide few details:

Make and model. no of the printer.
What is the exact error message
When do yuo get the error message and since when/ any lights flashing.
Have you done any cahnges rcently to your printer/computer

Awaiting your response.

Posted on Jun 03, 2010

  • 2 more comments 
  • sanluisreyre Jun 03, 2010

    mfc-5840cn brother

  • sanluisreyre Jun 03, 2010

    I was using it it just stop printing and came up w/ unable to print

  • Dushyant Bist
    Dushyant Bist Jun 03, 2010

    Hi,



    This is a print head issue. The print head is found where the cartridges are placed inside the printer.



    Have you checked in the print head for any small thing stuck in the print head path..



    To attempt to resolve it, do the following:

    (1) Open the printer
    (2) Remove the ink cartridges from the print head.
    (3) Use cotton swabs dipped in hot water to thoroughly clean the print head.
    (4) Repeat this until there is no ink residue coming off on the cotton swab.
    (5) Once finished, allow to dry and replace the cartridges
    (6) Try to print something now


    I am also attaching the product manual here. Please open the manual and go to page no.132, which describes how to resolve the issue:

    http://www.brother-usa.com/modeldocument...

  • Dushyant Bist
    Dushyant Bist Jun 03, 2010

    i believe you should have tried the steps and then could have rated my solution.

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  • Master
  • 8,619 Answers

Hi


Thanks for using FixYa. First, verify that there is actually no paper jam (open all the doors, take out the paper tray, take out the cartridges and visually inspect). Turn printer off and unplug the printer from all cables (power, USB, etc). Try to hold it upside down and gently shake it so that if there is any paper inside it’s removed. If still it’s not resolved then clean the print head. To clean the print head take a hot water towel with the printer unplugged and the cartridges out, clean it till the time you see there is no ink residue on the towel. Please do accept the solution if the issue is resolved or post a comment for further assistance.



Thanks
Rylee

Posted on Jun 03, 2010

  • sanluisreyre Jun 07, 2010

    ok. how to clean the printhaed of broter mfc-5840cn?

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