Question about Acer Aspire 5335-2257 Notebook

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My ACER ASPIRE 7736Z-4809 will no longer show my DVD drive and I was trying to back up data files to that drive. My Optiarc DVD RW AD 7580S gives me this message: Windows cannot start this hardware device because its configuration info (in the Registry) is incomplete or damaged (code 19). I have used this drive in the past but can't today. What do I need to do?

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Check Device manager First if the DVD-ROM is detected there, check for any question marks on the drive exclamation or a red X question mark it is detect but no drivers are installed exclamation mark means it is installed and detected but drivers are incorrect or corrupt can still be fixed 99%, red X means it is either disabled or not responding.

go to run type REGEDIT then enter,Click HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Once you find your DVD-ROM look for upperfilters and LowerFilters on the list delete Both if it show both some time it can either be just one of the two, after deleting the filters restart your computer then try a dvd and a cd to make sure both types of disc are detected and working on the drive,

Posted on Jun 03, 2010

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  • ayonbaxter Oct 25, 2013

    Thank you this solved my problem. For a while I had this problem where 2 CD drives would show up and I had pure problems getting the ROM to read or write. So I realize there was some conflict going on. Not only did I find the upper and lower filters, but I also found that extra drive list in the registry. deleting the generic one solved that.

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