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A kitchen aid top freezer refrigerator model number ktrs22kbwh01. The freezer door does not close all the way. the gasket is still good. There's just a fraction of an inch at the bottom inside that rubs against the inside compartment of the freezer. Do I need a new hinge or washer or is there too much stuff inside the freezer door shelf? thanks Joel

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Lift the freezer door with your hand and then close the door and check out.Is the door closing properly.If its closing properly that means the hinge holding the door is got loose / worn out and needs replacement.But if the freezer door is proper tight and not getting any lift then its not the hinge problem.Then check the freezer door seal.Its in the inner-side border of the door.If the seal is got bulged up or its got misaligned from door frame then it can be the other reason.Also check the nuts and screws holding the hinges if the nut or screw is got bit loose then hinge will not hold the freezer door with proper grip.Most probably the problem is between hinges and door frame seal .But in some cases it has been noticed that door frame gets bit slight tilted and looses its alignment and this causes the problem.Also check for any other thing blocking the freezer door to get properly closed. For getting any required parts for your refrigerator you can get it from online sites like or the another site is
Thanks.Keep updated for any further query.Rate the solution and show your appreciation.

Posted on Jun 03, 2010

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Hello Bob;

My name is Peter. I am a retired field service refrigeration technician.

Your problem is directly related to warm air due to low freezer temperature or outside war air getting into your freezer.

First, Check the freezer temperature. It should be set at -2 to +2 degrees F. If you can not control this temperature then you have a bad Bi-metal on the cooling coils.
Second, you have a spring release ice dispenser. Reach up and pull the door to open does it close completely? When you select the crushed ice option, pieces of the crushed ice will not clear the dispenser door and block it open, where warm outside air will get into your freezer causing a frosting problem.
Third, Door gasket not sealing. With a piece of paper, sun the paper completely around the door gasket and the face of the freezer. If you can move the paper around the door then you have a bad seal. Inspect the freezer door gasket for tears. No tears, Then with a hair dryer and a kitchen spatula, heat the door gasket one section at a time while using the spatula pulling out to expand the gasket. At times door gaskets will be come crushed and require reconditioning.
Fourth, Freezer door not completely closing. Often, I had gone on service calls for the same problem. The customer had the freezer so packed that it would not completely close. The customer had food going beyond the shelf edges. Or, a freezer door was stuck and not completely move in.
Fifth, Worn door cams. On the bottom of the door you have a set of door cams. These become worn. They are hard rubber. Laying on the floor, open and close the freezer door. You should hear a popping sound as these two cams engage and disengage. These cams lock the door in place.
Sixth, Refrigerator leveling. When your refrigerator is delivered it is leveled. This is wrong. Your refrigerator should be level from left to right, but the front off the refrigerator should be slightly higher to ensure by gravity the door will close by themselves and ensure a good seal.

Go into the following website and put in your model number. You will get both diagrams and component part numbers. Record the part number you may need and search the internet for best price.
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The lower hinge on each door may have a door closing cam. It raises the door up ¼ inch when opening and this assist in closing the door. If it’s wore out and doesn’t work the door may not seal and the gasket can be damaged. Watch the operation of the door to see if it rises up when opened.

Leave the door shut and let the magnetic gasket hold the door in place. Put something between the bottom of the door and the floor to hold it in case it slips.
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normal operation actually, gaskets are designed to seal door closed not to hold them closed, first off check the items on the shelves make sure nothing stick to far out preventing good the refrig should be tilted slightly back. to aid in the doors swinging closed( the should close automatically form 45 degrees.)ok for them to "pop" open so long as they close back shut. this works on top freezers and bottomr freezer refigs, sidex sides use a differnet system of closing, if htats the case look into replacing door closures(cams) located under hte door assy

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