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A kitchen aid top freezer refrigerator model number ktrs22kbwh01. The freezer door does not close all the way. the gasket is still good. There's just a fraction of an inch at the bottom inside that rubs against the inside compartment of the freezer. Do I need a new hinge or washer or is there too much stuff inside the freezer door shelf? thanks Joel

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Lift the freezer door with your hand and then close the door and check out.Is the door closing properly.If its closing properly that means the hinge holding the door is got loose / worn out and needs replacement.But if the freezer door is proper tight and not getting any lift then its not the hinge problem.Then check the freezer door seal.Its in the inner-side border of the door.If the seal is got bulged up or its got misaligned from door frame then it can be the other reason.Also check the nuts and screws holding the hinges if the nut or screw is got bit loose then hinge will not hold the freezer door with proper grip.Most probably the problem is between hinges and door frame seal .But in some cases it has been noticed that door frame gets bit slight tilted and looses its alignment and this causes the problem.Also check for any other thing blocking the freezer door to get properly closed. For getting any required parts for your refrigerator you can get it from online sites like or the another site is
Thanks.Keep updated for any further query.Rate the solution and show your appreciation.

Posted on Jun 03, 2010


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Top section of my side by side kitchen aid frodge stop cooling bottom is still cooling and freezer still working

send the model number?if the freezer is cold but in fridge the top is warm and the bottom is cold it sounds like you have a bad evaporator fan motor,all it does is cold starts in the freezer at the evaporator coil,and the evap fan blows the cold air into the fridge section,warm air rises so if the fan isn't working the cold air will stay down low and the warm air will stay up on top,open the freezer door,if you don't hear the fan blowing in the freezer i would have to say the evap fan motor is bad,if the fan is working one of the doors could have been left open and the air ducts froze up or you could have a damper in your model,it's just a door that opens and closes to let the air blow in but send the model number so whoever helps you can look up your fridge,usually the model number for a sxs is in the fridge section open the fridge door look up on the right hand wall up near the ceiling or in the middle of ceiling and there should be a tag with model and serial numbers just send the model number,

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Hello Bob;

My name is Peter. I am a retired field service refrigeration technician.

Your problem is directly related to warm air due to low freezer temperature or outside war air getting into your freezer.

First, Check the freezer temperature. It should be set at -2 to +2 degrees F. If you can not control this temperature then you have a bad Bi-metal on the cooling coils.
Second, you have a spring release ice dispenser. Reach up and pull the door to open does it close completely? When you select the crushed ice option, pieces of the crushed ice will not clear the dispenser door and block it open, where warm outside air will get into your freezer causing a frosting problem.
Third, Door gasket not sealing. With a piece of paper, sun the paper completely around the door gasket and the face of the freezer. If you can move the paper around the door then you have a bad seal. Inspect the freezer door gasket for tears. No tears, Then with a hair dryer and a kitchen spatula, heat the door gasket one section at a time while using the spatula pulling out to expand the gasket. At times door gaskets will be come crushed and require reconditioning.
Fourth, Freezer door not completely closing. Often, I had gone on service calls for the same problem. The customer had the freezer so packed that it would not completely close. The customer had food going beyond the shelf edges. Or, a freezer door was stuck and not completely move in.
Fifth, Worn door cams. On the bottom of the door you have a set of door cams. These become worn. They are hard rubber. Laying on the floor, open and close the freezer door. You should hear a popping sound as these two cams engage and disengage. These cams lock the door in place.
Sixth, Refrigerator leveling. When your refrigerator is delivered it is leveled. This is wrong. Your refrigerator should be level from left to right, but the front off the refrigerator should be slightly higher to ensure by gravity the door will close by themselves and ensure a good seal.

Go into the following website and put in your model number. You will get both diagrams and component part numbers. Record the part number you may need and search the internet for best price.
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