Question about Brother IntelliFax-2820 Laser Fax

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How can I receive a fax journal report for more than one day?

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GO TO FAX SETTINGS, AND REPORT SETTINGS ,CHANGE JOURNAL PERIOD

Posted on Jun 14, 2010

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Says: Unable to Clean Consult owners manual


When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model.
This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue.

  1. Check for foreign objects, such as a clip or ripped paper, inside the machine.
    Open the top cover and remove any foreign obstacles from inside the fax machine. If you see jammed paper or another item inside this area, gently pull it out and then close the top cover securely.
  1. If the error continues to appear, the machine may have a mechanical problem.
    If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. However, there is a way to transfer faxes in memory and the Fax Journal Report to another fax machine to print them out. Do the following to transfer the data and reset the machine:
Step1: Transfer the Fax Journal Report
  1. Press Menu/Set on the Control Panel of the machine.
  2. Press the up or down navigation key until MISCELLANEOUS appears on the LCD. Then press Menu/Set.
  3. Press the up or down navigation key until DATA TRANSFER appears on the LCD. Then press Menu/Set.
  4. Press the up or down navigation key until REPORT TRANS. appears on the LCD. Then press Menu/Set.
  5. The LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the report. Press Fax Start.
Step2: Verify and Transfer faxes in memory
  1. Press Menu/Set on the Control Panel of the machine.
  2. Press the up or down navigation key until MISCELLANEOUS appears on the LCD. Then press Menu/Set.
  3. Press the up or down navigation key until DATA TRANSFER appears on the LCD. Then press Menu/Set.
  4. Press the up or down navigation key until FAX TRANSFER appears on the LCD. Then press Menu/Set.
  5. If there are no faxes saved in memory, NO DATA will appear on the LCD. Continue to Step 3.

    If faxes are present, the LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the faxes. Press Fax Start.
Step3: Reset the machine
After the Fax Journal Report and faxes in memory are transferred to another fax machine, disconnect the Brother machine from the power source for several minutes and then reconnect it.

If the message continues to appear on the LCD, please contact Brother Customer Service.

Dec 16, 2010 | Office Equipment & Supplies

1 Answer

Unable to print 5A


When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model.
This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue.

  1. Check for foreign objects, such as a clip or ripped paper, inside the machine.
    Open the top cover and remove any foreign obstacles from inside the fax machine. If you see jammed paper or another item inside this area, gently pull it out and then close the top cover securely.
  1. If the error continues to appear, the machine may have a mechanical problem.
    If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. However, there is a way to transfer faxes in memory and the Fax Journal Report to another fax machine to print them out. Do the following to transfer the data and reset the machine:
Step1: Transfer the Fax Journal Report
  1. Press Menu/Set on the Control Panel of the machine.
  2. Press the up or down navigation key until MISCELLANEOUS appears on the LCD. Then press Menu/Set.
  3. Press the up or down navigation key until DATA TRANSFER appears on the LCD. Then press Menu/Set.
  4. Press the up or down navigation key until REPORT TRANS. appears on the LCD. Then press Menu/Set.
  5. The LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the report. Press Fax Start.
Step2: Verify and Transfer faxes in memory
  1. Press Menu/Set on the Control Panel of the machine.
  2. Press the up or down navigation key until MISCELLANEOUS appears on the LCD. Then press Menu/Set.
  3. Press the up or down navigation key until DATA TRANSFER appears on the LCD. Then press Menu/Set.
  4. Press the up or down navigation key until FAX TRANSFER appears on the LCD. Then press Menu/Set.
  5. If there are no faxes saved in memory, NO DATA will appear on the LCD. Continue to Step 3.

    If faxes are present, the LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the faxes. Press Fax Start.
Step3: Reset the machine
After the Fax Journal Report and faxes in memory are transferred to another fax machine, disconnect the Brother machine from the power source for several minutes and then reconnect it.

If the message continues to appear on the LCD, please contact Brother Customer Service.

Dec 15, 2010 | Brother HL-4040CN Laser Printer

1 Answer

BROTHER MFC8840D IS THERE A WAY TO SHOW THAT I SENT A FAX TO A SPECIFIC PHONE NUMBER AT THE END OF MAY?


Possibly. The Fax Journal has the last 200 faxes (incoming or outgoing). Press Menu then select Fax (up and down arrows). Press Set, and use the navigation keys until Setup Reports or Report Settings appears. Then press Set and use the navigation keys to find the Act. Interval or Journal Period. Press Set again and a length of time for the Journal (anything but off). Press Set again. (If you use the 7 day count-down, you will get additional queries for day of week and time of day for the start of the count-down.) Press Stop/Exit and the Activity Report will print when 200 faxes are in memory, the memory is full or the desired time frame. (The setting of 50 faxes will print at every 50 faxes.) After printing the report, these entries will be deleted.

I hope this helps.

Cindy Wells
(if the report was already generated, you won't get the old entries. Similarly if the memory was cleared after an Out Of Memory error, you won't find this entry. If Fax Storage was on, you may be able to actual get the original Fax. Menu > Fax > Remote Fax Opt > Print Fax or Print Document. Then Start and when all stored Faxes print hit Stop/Esc.)

Aug 05, 2010 | Brother MFC-8840D All-In-One Laser Printer

1 Answer

How do i get a confirmation of a fax sent over a month ago?


Reports you can print
You can print these reports whenever you need to. Some of these reports can be set to
print automatically also.
1. Press Report/Help.
2. Choose the report you want by using !".
3. Press Start/Enter when the desired report is displayed.
4. The selected report will be printed. The available reports are shown below:
Report name Content
Multi-Communication This report prints automatically if you have faxed documents to
more than one location by using Broadcasting.
Power Fail Report If you have a scheduled job (such as, delayed fax and send poll)
and there is a power failure, this report is printed automatically
when power is restored.
Report name Content
Help List This report covers the machine’s basic functions and commands.
It can also be used as a quick reference guide.
Sent Journal
Received Journal
These reports show information concerning the transmission and
reception activities. They can be printed on command. Or if the
machine is set to do so, they will automatically print after every
40 transmissions or receptions. For more information, see Fax
Log under the “BASIC FAX menu” on page 13
Phonebook This report shows all of the numbers currently stored in the fax
machine’s memory as One-Touch Dial and Speed Dial.
Sending Confirm This report shows the fax number, the number of pages, elapsed
time of the operation, the communication mode, and the
communication results. To set up your machine to automatically
print, see Sending Confirm under the “BASIC FAX menu” on
page 13

Aug 25, 2009 | HP 1040 Plain Paper Inkjet Fax

1 Answer

Need to confirm details of when and what number a fax was sent approx 15 days ago.


The only way to check old transfer info for faxes is by printing out the journal. The way to do this varies from fax to fax, but most often is either with it's own button "reports" (and then "fax journal"), or by choosing "print reports" in the regular menu. The journal is emptied during power outs, so if you have had a power failure since, you cannot get the information. Additionally, the only info you will get from this is to where/from where the fax was sent, and if it was successful. Any information on the actual fax content is unavailable.

Jun 03, 2009 | Brother Office Equipment & Supplies

1 Answer

Retrieval of fax from memory


No. And even if you could, it would simply list the # the fax was received from, and the # of pages. The actual fax is not retained.

May 14, 2009 | Office Equipment & Supplies

1 Answer

Reporting


Typically fax machines only store the last 50 transaction in the JOURNAL

Feb 03, 2009 | Brother IntelliFax-2820 Laser Fax

2 Answers

Fax Error


If this is a uf8000 please follow these instructions.

fuction-7-4-start-1-2-start-2"always"-start stop.

the journal will print every time you fax out now

have a good day and good luck

Feb 15, 2008 | Panasonic PanaFax UF-8000 Laser Fax

1 Answer

Print fax journal from previous date on Brother MFC-3820CN


although it may have a time retreival function it will not store 2mo of faxes !! most likely only a few days depending on the amount of fax you receive

Dec 06, 2007 | Office Equipment & Supplies

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