Question about NorStar M7324 Telephone
I'm going crazy trying to set up Startalk on this phone system. I'm following the directions, and one of the first things you have to do is set up Startalk's internal clock (which is different than the display clock)... When I hit Feature 984 it comes up "inactive feature". I can't proceed until this is accurately set.
Anyone have any suggestions? Thanks!
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Posted on Jan 02, 2017
SOURCE: Norstar: Inactive Feature (981)
This generally happens from one of two things. Your voice mail system is connected to your phone system through a station port. If it loses connection it will not communicate with the phone system. Loose wire or connection can cause this. or it has just crashed and will need repair or replacement.
First thing you want to do is unplug the unit wait 15 minutes and plug it back in. wait 10 minutes Try feature 981 from a set that has voicemail. if nothing. hit feature 985 from a m7310 set or a m7324 set not a m7208. If it comes back with inactive fearture now your connection between the units is bad or the unit itself is bad. If it comes back with the voicemail intercom # and you cant get into any mailboxes it has lost all programming.Try this first.
Posted on Oct 23, 2008
Try powering off the voicemail system and and then power it on again. I've had it happen many times that after a power failure they just don't boot up correctly.
Posted on Jul 30, 2009
SOURCE: When I press "Feature 981"
The inactive feature response means that the phone system and the voicemail are not communicating with each other. I would first check that the voicemail is powered on. If it does have power, I would reboot it by unplugging it for a minute and then plugging it back in(startup can take 15 minutes).StarTalk, Flash, and NAM are some of the names of the voicemail units for small to medium size Norstar phone systems. Occasionally, both the phone system and voicemail need to be rebooted to allow the two to sync up and "see" each other. Occasionally the Norstar voicemails go bad where they will not power up or after powering up they cannot complete the boot up process or after powering on and booting up they will not answer when called. If your unit will not work after trying to reboot a few times, I would recommend you consider having the unit repaired before replacing it. If you need advice on where to send for repair, send a comment and I will help.
Posted on Feb 23, 2011
Tips for a great answer:
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