Question about NorStar M7324 Telephone

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Feature 984 "inactive feature"

Hi!

I'm going crazy trying to set up Startalk on this phone system. I'm following the directions, and one of the first things you have to do is set up Startalk's internal clock (which is different than the display clock)... When I hit Feature 984 it comes up "inactive feature". I can't proceed until this is accurately set.

Anyone have any suggestions? Thanks!

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Posted on Jan 02, 2017

  • 7 Answers

SOURCE: Norstar: Inactive Feature (981)

This generally happens from one of two things. Your voice mail system is connected to your phone system through a station port. If it loses connection it will not communicate with the phone system. Loose wire or connection can cause this. or it has just crashed and will need repair or replacement.

First thing you want to do is unplug the unit wait 15 minutes and plug it back in. wait 10 minutes Try feature 981 from a set that has voicemail. if nothing. hit feature 985 from a m7310 set or a m7324 set not a m7208. If it comes back with inactive fearture now your connection between the units is bad or the unit itself is bad. If it comes back with the voicemail intercom # and you cant get into any mailboxes it has lost all programming.Try this first.

Posted on Oct 23, 2008

consultel1
  • 860 Answers

SOURCE: No matter what Feature 983, 984, 985, 903, 904,

Sounds like the voice mails down. try resetting the power to it and hopfully it'll respond

Posted on Mar 29, 2009

  • 4 Answers

SOURCE: Feature 981 is displayed as an inactive feature and not available

Try powering off the voicemail system and and then power it on again. I've had it happen many times that after a power failure they just don't boot up correctly.

Posted on Jul 30, 2009

  • 225 Answers

SOURCE: When I press "Feature 981"

The inactive feature response means that the phone system and the voicemail are not communicating with each other. I would first check that the voicemail is powered on. If it does have power, I would reboot it by unplugging it for a minute and then plugging it back in(startup can take 15 minutes).StarTalk, Flash, and NAM are some of the names of the voicemail units for small to medium size Norstar phone systems. Occasionally, both the phone system and voicemail need to be rebooted to allow the two to sync up and "see" each other. Occasionally the Norstar voicemails go bad where they will not power up or after powering up they cannot complete the boot up process or after powering on and booting up they will not answer when called. If your unit will not work after trying to reboot a few times, I would recommend you consider having the unit repaired before replacing it. If you need advice on where to send for repair, send a comment and I will help.

Posted on Feb 23, 2011

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1 Answer

When I press "Feature 981"


The inactive feature response means that the phone system and the voicemail are not communicating with each other. I would first check that the voicemail is powered on. If it does have power, I would reboot it by unplugging it for a minute and then plugging it back in(startup can take 15 minutes).StarTalk, Flash, and NAM are some of the names of the voicemail units for small to medium size Norstar phone systems. Occasionally, both the phone system and voicemail need to be rebooted to allow the two to sync up and "see" each other. Occasionally the Norstar voicemails go bad where they will not power up or after powering up they cannot complete the boot up process or after powering on and booting up they will not answer when called. If your unit will not work after trying to reboot a few times, I would recommend you consider having the unit repaired before replacing it. If you need advice on where to send for repair, send a comment and I will help.

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the display should say log:
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When we press feature 981 the message reads inactive feature. what can we do to fix this issue


That means that the voicemail system is no longer recognized by the phone system. Check the lights on the voicemail to see if its still receiving power.If so try unplugging and plugging the voicemail to reboot it. The voicemail can take up to 6 minutes to totally reboot.

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the display should say log:
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display should say <date>
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enter feature 984
the display should say log:
enter 1020000 and press ok
display should say <date>
press next if ok or chng if not
display should say enter hhmm:
enter time in 12 hour format
display should say retry am pm
press applicable key
press next then Rls

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2 Answers

Feature 981 is displayed as an inactive feature and not available


Try powering off the voicemail system and and then power it on again. I've had it happen many times that after a power failure they just don't boot up correctly.

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Does feature 983 still show as an inactive feature? You need to reinitialize the feature codes if the system was reset.

Please post what is currently happening.

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Startalk voice mail system


Try typing FTR 9*1 and see what happens.

Sep 12, 2007 | Lands Phones

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