Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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Unresponsive drive The green light is lit indicating it is on and plugged in. However, the drive is unresponsive and unable to be found or recognized on my computer. There is a clicking when I initially plug the drive in, but nothing happens. When I push the power button, nothing happens. The drive stays on as long as it is plugged in. I have all my work and personal files on this drive.

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Hi,

Please try to plug in another USB port of your computer. (USB 2.0 port)

Then try to find it in the device manager to se it is enabled and working properly. If not, try to add that device manually.


Hope this helps.

Posted on Jun 03, 2010

  • 5 more comments 
  • Ibrahim OKTAY
    Ibrahim OKTAY Jun 03, 2010

    If your operating system is Windows XP you can try this link.



    What is your operating system?.



    waiting your comments.

  • nessels119 Jun 03, 2010

    I have windows vista

  • Ibrahim OKTAY
    Ibrahim OKTAY Jun 03, 2010

    Yes,



    If you install its Vista compatible driver, it may solve the problem. Normally, the disk has XP drivers but you need to install vista compatible driver. I am trying to find the driver for you.

  • Ibrahim OKTAY
    Ibrahim OKTAY Jun 03, 2010

    Hi again,



    Before trying to install driver I want to ask something.



    - Was that external HD working on the same computer and operating system before?



    Waiting your comments.

  • Ibrahim OKTAY
    Ibrahim OKTAY Jun 03, 2010

    Hi again,



    Before trying to install driver I want to ask something.

    - Was that external HD working on the same computer and operating system before?





    Normally Windows Vista operating system included its drivers. It should recognize it plug and play.



    Try to do followings:





    Turn off computer

    Disconnect all cables from the back of the external drive.

    Plug the drive's power adapter directly into an electrical wall outlet.

    Turn on the computer and let it fully load Windows.

    If the external drive has a power button, turn the drive on. (not connected to computer)

    Wait a few seconds, and connect the data cable directly to the computer

    If your computer continues to inform you that it cannot find a driver, ensure that you are not using a USB/Firewire hub or other device to connect the drive to your computer.



    It is also possible that you may have a bad data cable. Replace the data cable to see if that causes the drive to be recognized and the drivers to load.



    If the drive is still unrecognized, you may want to connect it to other computers to make sure that the drive is functioning correctly.



    A further step in updating the USB or Firewire drivers is to make sure that you have the latest Windows updates and Service Packs.



    Hope this helps.

  • nessels119 Jun 04, 2010

    It was working previously on the same computer with this operating system. I also tried hooking it up to another computer and it was not recognized on that computer either. Thank you for the advice.

  • Ibrahim OKTAY
    Ibrahim OKTAY Jun 04, 2010

    Hi,



    There may be a problem on your HD. You may try free recovery software in this link.



    Good luck.

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