Question about HP DesignJet 500ps (42 in.) InkJet Printer

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HP Designjet 500, I have replaced the black print head twice, the first new print head would align and then fail the color calibration, the second new head aligns and pass's color calibration, but when I try to print it says replace print head, both new print heads are from the same lot any idea's?

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  • 202 Answers

It seems there r some air in ur ink tube *** inser the priming heads & done the priming & reinstall the print heads if problem not resolved replace the carridge assembly,,,,,,,,,

Posted on Jul 06, 2010

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Posted on Jan 02, 2017

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2 Answers

False ink empty


Are you sure its exclamation mark?..
This warning message related to print head. (warn out). When you are replacing ink tube assembly use dummy print heads to do the priming (new ink tubes are empty & they have to fill with ink)..
Action: Remove all cartridges and print heads, switch on the printer follow the screen message.(Insert cartridges first next dummy print heads).once its recognizes cartridges then it switch over to print heads,insert dummy print heads. Once printer recognized the dummy print heads, printer will perform priming, during priming dummy print heads will filled with respective inks.(follow the display message)Remove dummy print heads & insert normal print heads. Wait till printer recognizes print heads, load the paper & wait till performs the calibration, once calibration is successfully done issue closed.
If calibration not successfully done, check align print out for which print head is not printed properly, replace it..
Pl ensure that minimum 50% ink levels required in cartridges before performing the priming. Best of luck..

Dec 03, 2012 | HP DesignJet 500 InkJet Printer

1 Answer

Hp designjet 500 is saying ink cardridges are empty but thay are new


Here is a link where you can download a copy of the owner's manual for your printer:

http://h10032.www1.hp.com/ctg/Manual/c00748239.pdf

In the manual are detailed explanations of error messages, what to do if it won't print, how to clean the print heads, how to align the print heads, and so much more. Shown here is a page from your the manual regarding ink supply issues. (Zoom in to make print bigger)astucia01.jpg

Apr 18, 2011 | HP DesignJet 500 InkJet Printer

1 Answer

Print cartridge alignment failed.


Check the following steps :

Double-click the HP printer icon in the system tray at the lower right end of your desktop. Navigate to the "Toolbox" tab.

Click on the "Status" link on the left side of the window. Scroll through the "Status" menu and click on the "Print Info Pages" link.

Click the blue "Print" button located to the right of the "Configuration Page" heading. Check the print page to see if the "L" shaped bars are overlapping or bleed into each other.

Contact HP directly for a repair or replacement if the "L" bars do not have any overlap, as that will indicate an extensive mechanical problem that can't be fixed through troubleshooting.

Return to the "Toolbax" tab if the color bars are overlapping. Click on the model number of your HP color laser printer at the upper left end of the window. Click on the "Device Settings" link.

Choose the "Print Quality" option and then click on the "Calibrate" button on the right side of the window. Click "OK" in the new window that appears and wait for the alignment calibration process to finish.

Attempt to print a document again and see if the alignment is still off. If the alignment is not correct, repeat the calibrating, since the HP color laser printer may need to be calibrated more than once to fix the alignment.

Nov 08, 2010 | HP Photosmart C5180 All-In-One InkJet...

2 Answers

Installed new black ink cartridge in HP PSC 2110 color printer, scanner, copier. Followed instructions to align cartridges. Printer printed paper that had additional instructions. Placed second printed...


hello, machine will need to finish calibration so it will not come back, so if machine failes it could be that the color cartridge is not printing, because this machine uses yellow to calibrate with.

Oct 06, 2010 | HP PSC 2110 Color Printer

1 Answer

Double printing sometimes-HP DesignJet 500-800 series


When was the last time the heads were aligned? If that's not it, it's the belt.

Dec 17, 2009 | HP Office Equipment & Supplies

1 Answer

After print heads alignment its getting error 1004


The trailing cable is probably runing the printhead. Try replacing the printhead and trailing cable together. Parts available at: http://www.lpscomputer.com/c-622-designjet-5000-5500.aspx

Oct 13, 2009 | HP DesignJet 5500PS InkJet Printer

1 Answer

Plotter needs recalibration


You need to enter the service calibrations menu, to do this select the set up menu, once inside the set up menu press the up arrow & enter keys together. This will take you to the service tools menu, from here select service calibrations (printhead alignment and colour calibration are both in this menu). If you still here problems after you have calibrated your machine or the calibration fail replace the printheads.

Oct 16, 2008 | HP DesignJet 500ps (42 in.) InkJet Printer

1 Answer

Colour problems when printing with dj 130


I had similar problems when I first installed the printer and after different tests we found out that the Magenta ink print head was faulty. Changed head to a new one and problem solved. You will need to recalibrate and do paper set up's again.

Aug 16, 2008 | Designjet Black Designjet 30/130 Series...

1 Answer

Colors Not Plotting Correctly


You should try calibrating the colour and performing a print head alignment, if this doesn't work replace the colour print heads

Jun 09, 2008 | HP DesignJet 100 Plus InkJet Printer

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