Hi, Number lock and cap lock are both on, on my keyboard. They will not undo. I have tried holding cap&num lock together and it didnt work. Please help asap!

I wouldn't go through drastic measures of resetting to factory (BIOS) More so if you never touched the BIOS in the first place. In control panel go to devices manager. Her are the steps. (Windows xp-7 and Windows 8-8.1)

1.1) From start menu (windows xp-7) go to control panel
1.2) (windows 8) go to search and type device manager and select from list. Skip to step 4.

2) system
3) in system properties select hardware then device manager
4) In device manager click the + next to keyboards

6) left click update driver. (follow instructions)

If update still does not fix then try next step.

7) ( repeat step 4)scan for hardware changes. (will do a scan fro changes in hardware)

If scan fails to retrieve anything continue to next step.

8) (repeat step 4) right click the listing and select uninstall from the selection ( if more than 1 listing)

**Keyboard will be uninstalled and unusable until restart of unit.

When unit restarts it will automatically scan for any changes in hardware and re-install the keyboard.
System always performs a scan on start up for added devices and installs the most appropriate driver(s).

Should none this help contact the manufacture for further assistance.

Just because the keys are still on does not mean the keyboard is no good. it could be something as simple as an internal cleaning of the keyboard. Dust can get on the circuits completing them. A simple wipe with lint-free soft cloth or either cotton ball or Q-tip (carefully) can usually fix this type of issue.

If the problem persist, Then check the BIOS or replace.

Was just thinking if you can disable your laptop keyboard I would. May be a cross up between the 2 that has caused this problem.
for instanceI had to disable my touchpad because was causing problems with my normal mouse. Once the touchpad was disable I have had no more problems. I did not uninstall the touch pad yet just disabled it. See if you can't disable the laptop keyboard.
One last note.. I did searching in the past of cleaning keyboards and found many suggesting ( if keyboard is the older style circuit-board not a thing piece of plastic as the newer style) give a quit rinse under running water and allow to dry completely. I have tried this and it saved a few older keyboards I have for backups.

** Note to all do not always accept one solution then end up replacing parts. There may very well be a simpler solution without spending money or messing with something you are not familiar with. Just have to do a few searches. First the manufacture then through OS supplier (windows Mac Linux etc.) then just google bing ask yahoo or which-ever search engine you use. Youtube can be helpful as well.

Turn on your Acer laptop and go into the BIOS. Reset it to factory defaults and press F10 to save changes and exit.

Once your laptop starts to reboot, check to see if the num lock and caps lock are still on. If they are then turn off the laptop and you'll have to take out the keyboard, clean off the ribbon to make sure there are no specs of dirt or dust on it. You can use a cloth, something soft to wipe it off.

Now got ahead and put the keyboard back on and turn on the laptop, if you the num lock and caps lock are still on then that means the keyboard is bad and would need to be replaced.