We used to be able to scan and copy from our 5 workstations to this machine. But now the machine menu has this error message- 39,014.40:202560. We can print to the machine, but no longer can we copy. Can you tell me what the error code indicates and how I might fix it?
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Re: Xerox WorkCentre C2424N
That is an issue with the scanner or document feeder. Turn the machine off, Disconnect the conenctors from the back of the feeder and also the one on the right side of the machine, next to the power cord. Reconnect the cords, make sure in particular that one by the power cord is screwed in tightly, it is a nuiscence to tighten the bottom screw, but that bottom screw is probably not tight enough as it and is causing your fault.
Power the machine back up and see if that eliminates the problem.
I not please let me know.
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Error 010-333 for this machine is "Fuser Center Thermistor Overtemp (Over temperature) or Overheat Error"
Error 010-319 for this machine doesn't seem to exist (Yes - I know you've got it - hence the problem post.)
Error 010-319 for other Workstation models (7655, 7665, 7675, 7755, 7765, 7775) is "Fuser Heat Control problem *NOTE: This code must be cleared from Diagnostic Mode"
As regards fixing this error the Xerox website should be helpful
Sounds to me like you need a drum or one of the other routine maintenance items. The way to find out is to press your machine status button, then look under supplies. You will probably find that a drum life has expired, the IBT cleaning roll or fuser life have expired. I am sure if you look there one of those "supply" items has reached its end of life. In the same area under the machine status , there is also a section there for active messages and fault codes. Make sure you look there. If you have additional questions please ask. If there is an active message or fault code, e-mail me at firstname.lastname@example.org. Just put Xerox M24 in the subject line please.
There is a device called a Pocket Pro that attaches to the machine and you can then hook it via a RJ45 connection. I believe Troy makes that device. I have used it several times with success. Its basically a print server device.
Without looking at the machine, it sounds like the covers is set to "On" in the paper features selection. If you can get into the menu, find the tray, select paper, select white paper, not covers or transparacies.
You shut the machine off then on, Press Clear, auto,clear , auto, then when the lights go out, program it as if you were running 14 copies. press start and that should reset it.
Thats the redish pink clear button and the auto exposure button, Clear, Auto , clear auto, and the display goes blank , enter 14 and start. Dont ask me why I repeated that LOL
The IP Address of the printer is required, and the HTTP option must
be enabled on the printer. If you do not know the IP Address, or
whether HTTP is enabled, print a Configuration Report. See the Related Items
below for additional information. If you do not have this information
or the printer is not configured correctly, contact your System
Administrator for assistance.
A user account for the scanner to login to the scan server must be
created (account needs full control access rights). The user needs to
be a local user on the workstation and not a domain user.
NOTE: SMB uses local rights and not domain rights. Record the username and password for future use.
A directory to be used as a repository for the scanned files must be created. The directory must then be shared.
The Hostname of the workstation must be known.
CentreWare 5.5x must be installed on a Microsoft Windows server or workstation on the network.
From the workstation or server where CentreWare is installed:
Click on [Start], point to [Programs], select [Xerox CentreWare],
and then select [Add Network Scanner]. The Add Network Scanner Wizard
window will be displayed.
Click on the [Enable a new Xerox System Scanner for network
scanning and associate it with a scan server] radio button, and then
Select [Specific IP Address] from the Find Devices pull-down menu and continue with step 4, or select [Specific TCP/IP Hostname] and skip to step 5.
If Specific IP Address is selected, an IP Address field will be
displayed. Enter the IP Address of the printer in the field, click
[Next], and then skip to step 7.
If Specific TCP/IP Hostname is selected, a Hostname field will be
displayed. Enter the printer’s TCP/IP hostname in the field, and then
NOTE: Select Specific TCP/IP Hostname if the Printer is using DHCP to resolve the IP Address and has a Hostname assigned.
If the printer has been configured for Scan to File, a window will
be displayed with a 'This device has already been configured for
network scanning. Continuing will overwrite its current configuration.
Do you want to continue?' message. Click on [Yes].
The Enter Password window will be displayed. Enter your system
password in the field provided, and then click [OK]. The Server Type
(Filing Protocol) window will be displayed.
The initial system password at machine install is 1111. If the
administrator encounters a problem with changing the password, or
forgets the password, a service call must be placed.
From the Server Type (Filing Protocol) pull-down menu, select [Windows (SMB)].
Click on the [Browse] button located below the Location
(\\Server\ShareName\Path) field. The Choose Location – Windows (SMB)
window will be displayed.
Browse to the server and then to the Scan folder where the
CentreWare scanning folders will be installed, and click [OK]. The
Location field will be displayed with the scan server name and the path
to the shared scan folder.
Click [Next]. The Xerox System Login Name window will be displayed.
Enter the scan user name and password (this is the user account the
printer will use to login to the server share) in the fields provided,
and then click [Next]. The Distribution Server window will be displayed.
Do not make any changes. Click [Next].
Click on [Manage User Templates]. The Manage User Templates window will be displayed.
Click on [Modify Template List] to begin selecting template users
for this scan server installation. The Modify Template List window will
Make a selection from the list of Users and Groups, and then click
on [Add] to create a scan folder and template for the selected user or
all members of a selected group. If necessary, repeat this step to add
additional users or groups.
When you have finished, click [OK] twice. The Finish window will be displayed.
Click on [Finish] to upload the scan settings to the printer. The
Add Network Scanner Wizard window will close when the settings have
An E-5 Normally comes from the paper path actuator that detcts the second side of a copy is hanging up.
In the fuser area there are some corrigated looking parts of the fuser exit guide that the actuator is most likely hitting or hanging up on.
You may have to take a pair of diagional cutters and snip a small section of that out.E-5 is a jam on duplex copies on that machine.