Question about HP PhotoSmart C4480 All-in-One Printer InkJet
I am using a with its CD (HP Photosmart c4400 series - Windows XP, Vista version 10.0.2 and Mac OS X v10.3.9, 10.5 version 9.6).
Scanner and photocopier are working perfectly but the printing had never worked even once! I installed the software using both CD and, after uninstalling it, I shifted to the Online Drivers from the HP website without success. I have tried all the toubleshooting found in the HP website but nothing improves! I downloaded and used the print diagnostic utility but previously had been finding no any problem; neither with the printer not spooler! Recently, I used the print diagnostic utility again, it shows connectivity is the issue and recommends that I restart the computer. Every time I restart it and run the utility, the same message is displayed! But I am just wondering, the printer is detected and identified by the laptop and the driver is nicely seen in the Devise Manager and the print dialogue window every time I command for printing! I searched on the web for help from different people but yet to solve the problem. Every time I print, the work is sent to the printer but shows status of printing without actually printing even if I leave it for 24 hours! Currently, if I try to uninstall the driver that I downloaded from the hp website, the computer does not positively respond and the whole process seems to completely fail
When I tried to connect the same printer to another Dell laptop with SP1 Window Vista Business and installed the drivers, it worked nicely and continues to work up to now.
Please, assist me solve this frustrating problem. I don't really know whether it is the HP printer driver or the laptop itself is not compatible with this type of printer! Please, please, please guys, help!
Chuma, I. S. (firstname.lastname@example.org)
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Posted on Jan 02, 2017
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