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I have 5 ct-14 headsets working on the avaya acs partner telsets thru the aux jack. The customer complains of an ocassional click on the line. After several months of trying to isolate the problem, we found that if we disconnected the headsets, the problem left. I contacted another contractor who has used the ct-14 for this same application many times and has not experienced this problem. I am wondering if you can shed some light on this problem. Thank You. Dan Mossburg/president TELECOM SERVICES INC.

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Hi, in most cases like this, it is usually caused by the aux jack hole where you insert your headset in. might be damaged inside or bridging to connections inside and is affecting it when you try to use it with the headset.

First you can try out another headset and see if it will do the same,and also check the phone with another headset to know exactly how to resolved the problem.


After checking both the headset and the phone, am sure you will find a solution faster.

I would advice, if it is still on guarantee and is a newly bought headset, you can take it back for replacement, in other to cause you extra spending's.

Take care.

Posted on Jun 03, 2010

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