Question about Televison & Video
The first step in troubleshooting is excluding a possible software or firmware fault. Software download dor this unit must be requested to LG Australia:Contact Customer Service
Here the support page for this model. No download is available.
If the disk attempts spinning, and you hear clicking and whirring noise, but no disk is detected, then the problem is usually the DVD lens.
The DVD lens try focusing on the DVD initial track, but no disk is detected because of a defective or dirty lens.
In that case you can attempt fixing the problem using a DVD cleaner disk. If that does not work, then the unit must be taken apart to clean the lens manually, or to replace the disk drive.
See:My player does not read disks.
If there is no noise when you insert the disk, then the spindle motor may be faulty, or more commonly there may be a faulty component in the DVD control board. In that case the only fix is replacing the internal drive.
Resuming: Contact LG, check warranty status and ask if a software or firmware download for this model is available.
Try using a cleaner disk.
If that does not work contact LG again to arrange repair or to get a replacement internal DVD drive.
Posted on Jun 03, 2010
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Posted on Jan 02, 2017
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