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Zen should have a reset button on the side, it is a very small hole
that you will need a pin to push the button inside, hold the button for
about 30 seconds. This should reset the player.
For the lock error or if
you happen to see an error message on screen saying system locked unable
to shut down or you cannot shut down your unit and a picture of a lock
appears near the batterry indicator on the left side of your screen -
Simply move the lock button on top of the unit to the left onto the
orange area and this will fix your problem. This slide button is located
next to the lock picture located on the top of your unit.
2 Press and hold the Play/Pause.Continue to hold the Play/Pause button until you perform Steps 3 and 4.If you accidentally release the button, start the procedure again.
3 Gently push the end of a thin object (like a pin or straightened paperclip) into the Reset hole. The reset button for the ZEN Mozaic is located on the left side of the player, with the menu buttons facing you.
4 Slide the On/Off/Lock switch towards the power button and hold until the display lights up. The Recovery Mode screen appears, and four menu items are shown: Clean Up, Format All, Reload Firmware and Reboot. From here you should be able to choose to reload the firmware.
Have you tried to remove the battery. If not, try this remove battery, see if that works. If removing battery doesn't work you may have to reset your player. First remove battery again, but before you put it back on, slide or hold your power on button, keep holding it down then insert battery. The load-up screen should come on asking to reboot, cleanup , or reload firmware. Just reboot and see what haps
It sounds like the hard drive is damaged I have a archos 605 wifi it froze up on me so i turned it off and turned it back on and it wouldn't load pass the archos welcome screen come to find out my hard drive was damaged.Hopfully yours is still under warranty otherwise you'll have to send it in and pay to get it fixed but i would say the hard drive is damaged.