Question about Creative Labs ZEN Vision:M Digital Media Player

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Not charging ok so i got the loading dock yesterday and i plugged it in overnight assuming it would charge my player by morning... it didnt. i hooked the power up in the dcport (which i read is better then using the usb port to charge it) but it has a symbol that looks like a plug where the battery level should be and the battery is not charging at all.i tried hooking it up through just the usb and it wouldnt turn on at all. i can play it while its plugged into the dock with the dc port but if i take it off it won't turn on.

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Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

If this fails, check the Knowledge Base - http://193.95.171.83/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=615,E=0000000000373157985,K=8856,Sxi=15,kb=ww_english_add,VARSET=CategoryID:213,VARSET=mcn:MP3%20Players,VARSET=catfaq:CATFAQ_213,usetemplate=product.tem,VARSET=ws:http://us.creative.com/

Posted on May 29, 2008

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