Question about Rheem Paloma PTG-74PVN / RTG-74PVN Natural Gas Indoor

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I made the mistake of buying a Paloma gas tankless water heater. It keeps shutting off and gives the code -0 14. I unplug and restart and it runs fine. It also shuts off at the slightest blink in the electric supply, and has since new. Customer service does not exist! The 2 Bosch units I installed for my kids have had no problems!

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I got a cheep ups for a desk top commuter that solved the power problems and I have had my paloma heater for about 3 years now, I would not buy another one it has had lots of problems because of bad design
I think the team that designed it were a bunch of marketing guys and lawyers . and may be a chimp, no on second thought a chimp would have done a better job, it cost me nearly $1000 .

I am planning on replacing it with another brand but if I do this one would have cost me $300 per year that is the most expensive hot water ever

Posted on Jul 07, 2010

  • dixiebig Jul 12, 2010

    I have the same problem... after 3 years I get error codes on the remote. I restarted and it worked temporarily.... but eventually it will not work at all which is where I'm at now. Apparently tankless water heaters do need periodic maintenance/cleaning. Contact the manufacturer to find out how to clean the burner unit with compressed air. I hope this does it for us both!

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Thermostat is set @120 then drops to 65 and starts flashing. Water get cold. What is the reason . Thanks


Rheem Paloma tankless computer? No error code? One possible cause; Crossover caused by bad single handle faucet cartridge drawing cold water into line causing shut down of tankless burner?
Copy following links for resources:
http://waterheatertimer.org/Crossover.html
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html
Add a comment as needed.
Gene
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My Boch 24ES Highflow Hotwater is showing Code 14 and only runs for i minute then shuts off


Code 14.
What water heater do you have?
Question posted under tankless Bosch, but these error codes start with a letter.
Rheem/Richmond etc Tankless has error code 14
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html
http://waterheatertimer.org/pdf/Paloma-Tankless-Error-Codes.pdf
Call tankless service technician.
Ask technician how much it costs to have recommended yearly service.

Or install whole new tank-type gas water heater yourself for $350 from local box store, and avoid the entire headache, then sell tankless online for parts.
http://waterheatertimer.org/How-to-install-gas-water-heater.html

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My paloma tankless keeps failing with a code of


SINCE U DIDN'T PROVIDE A MODEL NUMBER, THE BEST I CAN DO IS GIVE U THEIR PHONE NUMBER:
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Dec 08, 2009 | Rheem Paloma PTG-74PVN / RTG-74PVN...

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PALOMA PTG-74PVN-1 Code C8 12 my water heater


C8 is the last stop in the point of burner ignition and a total of eight error codes. Error code 12 is a supplemental code that means your LP gas supply is too low...have your LP tank service and try again.

HTH,

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Dec 06, 2009 | Rheem Paloma Tankless Water Heaters...

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I have a paloma tankless water heater about 3 years old model PTG-74PVN and it works for 2 minutes and shuts off with error code C4 and 13 flashing. (City water pressure is fine)Can anyone help? Thanks...


I had the same problem with my Paloma a year and a half after installation...contacted Rheem customer service (800-432-8373) and they recommened a local installer in my area. The technican diagnosed the problem as the "flow control valve"; he managed to get Rheem/Paloma to cover the part under warranty...I only had to shell out the money for the install.

Nov 03, 2009 | Rheem Paloma PTG-74PVN / RTG-74PVN...

1 Answer

Paloma PTG 74PVN Tankless Water Heater


did you check the filters on the the water valves, i am not exactly sure about your codes that are shoeing but if you could read it and post them, i know on some of the units 76 means there is low water pressure and the filters are behind 2 caps one on each side above the shut off valve take off the caps and remove the screens, clean them and replace them ,, make sure you turn off the water on both side first or you will get wet

May 18, 2009 | Rheem Paloma PTG-74PVN / RTG-74PVN...

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