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Avaya partner system and all phones are dead, the green led light is lit

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  • asplayzone Jun 03, 2010

    I have an avaya partner phone system the green led lights are on but all the phones are dead



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Hi asplayzone, this might be cause of a bad internet connection. Let me elaborate the CONS

The green LED light indicator on your laptop is that the router has data being sent / receive.

Since the avaya system and phones are dead,one of the serial port lights (SERIAL) or one of the Local Area Network (LAN) lights is OFF..

Although here is power on your router, the mere fact that you do not have the avaya system working, your Avaya must be reconfigured.
In other words, set your Avaya system to its original & default setting and synchronize it with your phone line. If in case your Avaya has been reset and the phones are still dead, you may contact your Telecommunications provider for that.

If in case phones are reconfigured and the avaya system still not working, you may check your Avaya manual for the proper IP addressing or better yet contact Avaya for IP cpmfiguration reset.

Afterwards, check your router if all the lights are lit, then try these command on your PC

start > all programs > accessories > command prompt

at the blank screen type ipconfig /all and hit ENTER

then check the autoconfiguration IP address..

then type PING x.x.x.x where x is the IP address

if there is a reply or not, contact your router manufacturer for the IP configuration of your router...

Posted on Jun 03, 2010

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Excuse me but my english knowledge is not that good. Whatever... I`ve ´got an IP Office Small Office Edition. Suddenly at irregular intervals the IPO boots up. Even I can`t Communicate via the Manager to the IPO because the Manager can`t find the requested IP-Adress.

So I thought to myself let`s erase the Flash Configuration and safe a new one,but when I start the HyperTerminal with requested settings (38,400 Bits etc.) and press the ESC-Button twice, the following screen appears:

Expanding MPPC image ...

Expansion complete
Soak/Diagnostic Test
htl 00010000 hth 20600000

Small Office Edition Self test
PIPR = ff00ff00
Number of BaseVcomps = 02
Number of Exp Vcomps = 02
DT expansion detected
DT Test Mode!

Got to go till 28800000mS, Been testing for 2453mS
HelloWorld on the SerialPort

Posted on Jun 03, 2010



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