Question about Palm Treo 755p Smartphone

2 Answers

Help! My Palm Treo 755 is displaying a multi-color screen!

My battery died on my palm, but after I began charging it, it was displaying hot sync messages and continually trying to initiate a hot sync by itself. Now I'm getting a checker board look to my screen with red, green, blue, and white and I can not pull up any data. Any thoughts?

Thanks much!

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  • heidivogley Jun 03, 2010

    My Palm Treo 755 is displaying a multi-color, checker board style screen. Because I have not done a recent hot sync, I would prefer to not have to do a 'hard reset' due to the loss of data that would result. I would very much appreciate an alternative suggestion. Thanks much!

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2 Answers

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  • Palm Master
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Http://www.palm.com/us/support/handbooks/treo755psprint_gsg.pdf Above is your user manual to assist you, below that is you support link, to Palm. http://kb.palm.com/wps/portal/kb/na/deviceselector/page_en.html
Below a movie on how to take you unit apart should you have to. http://www.youtube.com/watch?v=j9p1CqviqW4

Troubleshooting hotsync issues below. kb.palm.com/wps/portal/kb/common/article/2630_en.html -
troubleshooting link below. http://www.ehow.com/how_6464454_troubleshoot-sprint-treo-755p.html
how to reset your device, below. kb.palm.com/wps/portal/kb/common/article/887_en.html
kb.palm.com/wps/portal/kb/common/article/15574_en.html
A rest as above websites just may fix your unit, look at these websites above.

Posted on Jun 03, 2010

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  • Master
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Hello.

Sounds like the screen last seen at the factory. Hopefully, you have a recent backup. I'd suggest you do a hard reset, which will wipe out all the data on your Palm. Then, restore the data.

To perform a hard reset:

Remove the battery cover from the unit. While holding the power button down, remove the battery, replace the battery and then remove again. When the 'Access Powered' screen appears, release the power button. The phone will then prompt you with asking if you wish to erase all data or not. Choose Yes to erase data. The phone will then proceed to reset itself. Once this process is done, you will be prompted to set up phone like new. Now, sync your phone to receive your contact information, settings etc.

Hope this helps.

Posted on Jun 03, 2010

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