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Both batteries expired -i replaced both batteries; one at a time;turn it on screen says DATA ERROR

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  • gene71299 Apr 09, 2008

    the old batteries are dead-dont understand why you would say to reinstall them
    and reinstall what firmware??
    are you even familiar with the casio 5500b; it came complete, there was nothing to install

  • gene71299 Apr 10, 2008

    found a small hole on left lower left edge
    tried several times the message doesnt go away

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You need to reinstall the firmware, which model is your PDA?

Posted on Apr 09, 2008

  • 1 more comment 
  • Ginko
    Ginko Apr 09, 2008

    try first putting back your old batteries and see if it starts with no message. There may be a problem with new battery. If you cannot get rid of a message then is a software problem, and you will need to reinstall it. The most likely is that the system had been damged when the battery went off.
    To troubleshoot it further we will need your PDA make and model.

    Regards

  • Ginko
    Ginko Apr 09, 2008

    Apart that I could not know in any way that it was a casio 5500b, as you did not post the model (thanks for letting me know). Your device has firmware (and also a basic OS) installed like any system based device. Your casio has a copy of OS and firmare stored in ROM. To restore it to original settings you need to follow the reset procedure below:

    All-Reset procedure

    Turn power off.

    Press reset button, this is a pin hole buttona t the back of your casio use a pencil or a thin pointed object.

    At this point you should get displayed "are you using the unit for the first time?"

    Press N, if you say Y it will delete all your data and restore factory settings.

    You will get set time, and then home screen

    If the above did not work you will need to repeat the procedure answereing yes at first question, but this will delete all data in your diary.

    Here is Casio support page, in case you need a repair service, but in your case you shouldn't. Do the reset above , if it does not work repeat procedure.

    Regards

  • Ginko
    Ginko Apr 09, 2008

    If you have the manual, the reset procedure should also be illustrated in your manual, check troubleshooting at the end of your manual.

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