Question about HP Photosmart 3210 Printer

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Printer will not print with black ink. For normal printing, from any source, there is no black ink delivered to the page. When I "print report" or "Clean Printhead", I get a page with nothing on it but the colored blocks -- no black text, no black color block. BUT when I press OK and Cancel at the same time, to run the two-page "Extended Self Test Diagnostic", the page titles and section headings DO print in black, while the content of the various sections (which should contain black text) are empty.

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  • tmd0357 Jun 03, 2010

    -My machine has a keypad, but not a # or * key.
    -I've unplugged and re-plugged the machine numerous times.
    -I tried Cancel+Power, but nothing happened (and I don't have blue, green or gray buttons, anyhow)
    -I tried the very last set of instructions, but when I plugged it back in while holding OK+Help, it just started up in the normal manner.


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Hi,
The issue may be corrected by following steps to perform a reset on the printer,
For products with keypads on the control panel:
1. Without turning the unit off, unplug the power cord from the back of the product.
2. Press and hold “# and 6′ keys.
3. While holding those keys plug the power cord back in.
4. Wait until the screen goes blank before you release those keys.
5. Follow on printer screen instructions.
For Box-type models:
1. Unplug the power cord from the printer.
2. Wait for 30 seconds.
3. Plug the power cable back in the printer and turn it on.

If the above doesn't help,try

  1. Press Cancel and Power, at the same time.
  2. Then, the Unit will ask for a Key Combo, press blue, green, gray buttons (in order) for this.
  3. “Support Menu” should appear.
  4. Go to Resets menu and use the semi-full reset.
Or
  1. Unplug the power cable from printer while the printer is powered on.
  2. Press and hold OK and HELP buttons while plugging in the power cord. Wait for the screen to go black or blank before releasing the keys.
  3. Just turn on the printer and configure your printer new
This should correct the issue.
Thanks & regards, Techbuddy247

Posted on Jun 03, 2010

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