Question about HP OfficeJet 6110 All-In-One InkJet Printer

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My printer keeps having a scanner failure after the power is turned off. It will not finish the initialization process because of the failure.

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Got ink system failure code # 0xc18a0501 on HP Photosmart C7280 a-i-o and no amoun of shutting down and restarting will help. What can I do?


  1. Press and hold the "*" key.
  2. Press the "#" key and release both keys.
  3. Display should say "Enter Special Key Combo"
  4. Press and release in sequence the "1", "2" and "3" buttons. The screen will say "support"
  5. Press and release the right arrow button until the display says "System Configuration Menu".
  6. Press and release the "OK" button.
  7. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",
  8. Press and release the "OK" button.
  9. Display should say "Hardware failure status: Clear. Press OK to clear".
  10. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
  11. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears.

PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

  1. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
  2. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
  3. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK. The Printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
If it did not print out a diagnostic page:
  1. Is the error message still being displayed on the printer?
  2. Print a self test page to check the functionality of the printer.
  3. Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.

May 04, 2011 | Computers & Internet

1 Answer

My HP Photosmart C5240 will print from computer but will not scan or make copies.


Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on
Scanner System Failure
Scanner failed, cannot make copies or fax
Scanner failure. Unable to scan, copy, or send a fax
Scanner failure, cycle power

You may want to try following these steps:
1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product.
2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

Job Espinosa

Feb 15, 2011 | HP Photosmart C5280 Printer

2 Answers

HOW DO YOU RESET THE ERROR MESSAGE 0xc18a0207 on an HP 6100 series all in one ?


A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.

1. Press and release the “OK” button.
2. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
3. Press and release the “OK” button.
4. Display should say “Hardware failure status: Clear. Press OK to clear”.
5. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
6. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
7. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
8. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
9. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
10. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
11. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
If the error is still there, or reoccurs replace the unit

Jul 26, 2010 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Ink System Failure Error: Oxc18a0001


Solution 1:

1. Press and hold "left arrow" key
2. Press the "setup" key and release both keys
3. Press and release the "OK" button
4. Press and release the right arrow button until the display says “System Configuration Menu”. 2. Press and release the “OK” button.
5. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
6. Press and release the “OK” button.
7. Display should say “Hardware failure status: Clear. Press OK to clear”.
8. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
9. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
10. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
11. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
12. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
13. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
14. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
15. If the error is still there, or reoccurs the printer is already defective.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.

All The Best: Pineworks

Jan 13, 2010 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

Can print...ink system failure - followed process but it wont wor


release the right arrow button until the display says “System Configuration Menu”. (on C8100 use Touch Screen)
2. Press and release the “OK” button.
3. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
4. Press and release the “OK” button.
5. Display should say “Hardware failure status: Clear. Press OK to clear”.
6. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
7. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
8. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
9. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
10. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
11. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
12. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
13. If the error is still there, or reoccurs replace the unit

Aug 21, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Printer displays c-0096 on display


C0096 Image Transfer Belt pressure/retraction failure

please have this services as this is a part of the printer that is not consumable.

Code Item
C0000 Main Motor’s failure to turn
C0001 Main Motor turning at abnormal timing
C0016 Bk PC Motor’s failure to turn
C0017 Bk PC Motor’s turning at abnormal timing
C0018 Color PC Drum Motor’s failure to turn
C0019 Color PC Drum Motor’s turning at abnormal timing
C001A Color Developing Motor’s failure to turn
C00l B Color Developing Motor’s turning at abnormal timing
C0040 Suction Fan Motor’s failure to turn
C0046 Fusing Cooling Fan Motor/1 failure to turn
C0048 Fusing Cooling Fan Motor/1 or Fusing Cooling Fan Motor/2 failure to turn
C004C Ozone Ventilation Fan Motor’s failure to turn
C004D Toner Suction Fan Motor’s failure to turn
C004E Power Supply Cooling Fan Motor’s failure to turn
C004F Cooling Fan Motor 2’s failure to turn
C0060 Fusing Drive Motor's failure to turn
C0061 Fusing Drive Motor turning at abnormal timing
C0094 2nd Image Transfer Roller pres-sure/retraction failure
C0096 Image Transfer Belt pressure/retraction failure
C0098 Fusing Pressure Roller pressure/retraction failure
C0200 Cyan PC Drum Charge Corona malfunction
C0202 Magenta PC Drum Charge Corona malfunction
C0204 Yellow PC Drum Charge Corona malfunction
C0206 Black PC Drum Charge Corona malfunction
C0208 PC Drum Charge Corona malfunction
C0400 Exposure Lamp’s failure to turn ON
C0410 Exposure Lamp turning ON at abnormal timing
C0500 Heating Roller warm-up failure
C0501 Fusing Pressure Roller warm-up failure
C0510 Heating Roller abnormally low temperature
C051 1 Fusing Pressure Roller abnormally low temperature
C0520 Heating Roller abnormally high temperature
C0521 Fusing Pressure Roller abnormally high temperature
C0650 Scanner Home Sensor malfunction
C0660 Scanner overrun failure
C0900 Tray3 Elevator failure
C0910 Tray2 Elevator failure
C0950 Tray4 Elevator failure
C0960 Bypass lifting motion failure
C0990 LCT Elevator Motor malfunction(Elevator malfunction)
C0991 LCT ascent motion failure(soft limit error)
C0996 LCT Shift Motor malfunction
C0997 LCT shifting failure
C0998 LCT ejection failure
C099C LCT Shift Gate malfunction
C099D LCT communications error
C0805 Finishing option Paddle Motor malfunction
C0B20 Finishing option Stapler Unit CDdrive failure
C0B2S Finishing option Stapler Unit SlideMotor malfunction
C0830 Finishing option Aligning Bar moving mechanism malfunction
C0B39 Finishing option Front AligningMotor malfunction
C0B3A Finishing option Rear AligningMotor malfunction
C0B48 Finishing option Exit Roller pressure/retraction failure
C0B4A Finishing option Storage Roller pressure/retraction failure
C0B4C Finishing option Exit Motor malfunction
C0B50 Finishing option stapling mechanism malfunction 1
C0B55 Finishing option Staple/Folding Motor malfunction
C0B75 Finishing option Punch Cam Motor drive failure
C0B76 Finishing option Punch Unit Board malfunction
C0B77 Finishing option Punch Side Registration Motor malfunction
C0B78 Finishing option Punch Motor malfunction
C0B79 Finishing option Punch Sensor malfunction
C0B80 Finishing option Shift Motor mechanism malfunction
C0BA0 Finishing option Elevator drive malfunction
C0F30 Abnormally low toner density detected Cyan ATDC Sensor
C0F31 Abnormally high toner density detected Cyan ATDC Sensor
C0F32 Abnormally low toner density detected Magenta ATDC Sensor
C0F33 Abnormally high toner density detected Magenta ATDC Sensor
C0F34 Abnormally low toner density detected Yellow ATDC Sensor
C0F35 Abnormally high toner density detected Yellow ATDC Sensor
C0F36 Abnormally low toner density detected Black ATDC Sensor
C0F37 Abnormally high toner density detected Black ATDC Sensor
C0F3A Cyan ATDC Sensor adjustment failure
C0F3B Magenta ATDC Sensor adjustment failure
C0F3C Yellow ATDC Sensor adjustment failure
C0F3D Black ATDC Sensor adjustment failure
C1200 Standard controller configuration failure
Cl 203 File Memory mounting error
C1204 Memory capacity discrepancy
Cl 220 Image Input Time Out
C1229 Image Output Time Out
C1240 JBIG0 Error
Cl 241 JBIG1 Error
C1242 JBIG2 Error
C1243 JBIG3 Error
C1250 Compressor 0 command buffer stop failure
C1251 Compressor 1 command buffer stop failure
C1252 Compressor 2 command buffer stop failure
C1253 Compressor 3 command buffer stop failure
Cl 261 Compression hardware timeout
C1265 Extraction hardware timeout
C1279 PCI-SDRAM DMA operation failure
C1290 Compression/extraction timeout detection
C12B1 Image processing ASIC failure 1
C12B2 Image processing ASIC failure 2
C12B3 Image processing ASIC failure 3
C12B4 Image processing ASIC failure 4
Cl 2C0 Hard disk recognition error
C12C1 Hard Disk Error 1
C12C2 Hard Disk Error 2
C12C3 Hard Disk Error 3
C12C4 Hard Disk Error 4
C12C5 Hard Disk ErrorS
C12C6 Hard Disk Error 6
C12C7 Hard Disk Error 7
C12C8 Hard Disk Error 8
C12C9 Hard Disk Error 9
C12CA Hard Disk Error A
C12CB Hard disk data transfer error
C12CC Hard disk unformat
C12CF Hard disk specifications error
C12D0 Controller hardware error
C13C8 New Transfer Cleaner Unit reset-ting failure
C13CA New Fusing Unit resetting failure
C13D1 Cyan Imaging Unit EEPROM access error
C1302 Magenta Imaging Unit EEPROM access error
C13D3 Yellow Imaging Unit EEPROM access error
C13D4 Black Imaging Unit EEPROM access error
C13D5 Cyan LPH correction data down-load failure
C13D6 Magenta LPH correction data download failure
C13D7 Yellow LPH correction data download failure
C13D8 Black LPH correction data download failure
C1800 Controller start failure
C3310 CCD clamp/gain adjustment failure
C3331 MSC undefined malfunction occurring
C3332 Scanner Section undefined malfunction
C3333 Engine Section undefined malfunction
C3E00;C3E01;C3E02 NVRAM initialization failure
C3F00 Vendor connection failure
C3FFC ROM contents error upon startup(LPH)
C3FFD ROM contents error upon startup(Scanner)
C3FFE ROM contents error upon startup(PRT)
C3FFF ROM contents error upon startup(MSC)

Aug 14, 2009 | Office Equipment & Supplies

1 Answer

Printer error Oxc18a0001


Hi there
Solution 1:

1. Press and hold "left arrow" key
2. Press the "setup" key and release both keys
3. Press and release the "OK" button
4. Press and release the right arrow button until the display says “System Configuration Menu”. 2. Press and release the “OK” button.
5. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
6. Press and release the “OK” button.
7. Display should say “Hardware failure status: Clear. Press OK to clear”.
8. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
9. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
10. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
11. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
12. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
13. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
14. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
15. If the error is still there, or reoccurs the printer is already defective.
Solution 2:

1. Press the On button to turn the printer off.
2. Unplug the power cord from the back of the printer.
3. Remove all the ink cartridges.
4. Wait two minutes.
5. Plug the power cord into the back of the printer.
6. Press the On button to turn the printer on.
7. Install the ink cartridges when prompted.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.

All The Best: Pineworks



Jul 03, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Machine won't print


Scanner failure means that the scanner bulb is no longer working. There are a few things that can sometimes bring it back but it may be a permanent issue.
1) Make sure printer is directly into the wall and not a surge protector or power strip
2) Remove cartridges from printer
3) Unplug power from back of printer and wait 30 seconds
4) While printer is unplugged press the # and 6 keys and plug power cord in. Keep holding # and 6 until the printer has either powered off or it says semi-full reset
5) Go through initialization process - if it works great the issue with firmware is fixed. If not then the scanner bulb isn't functioning and you are looking at replacing the unit.

May 11, 2009 | HP OfficeJet 6110xi All-In-One Thermal...

3 Answers

Malfunction detected C-0096


C0096 Image Transfer Belt pressure/retraction failure

please have this services as this is a part of the printer that is not consumable.

Code Item
C0000 Main Motor’s failure to turn
C0001 Main Motor turning at abnormal timing
C0016 Bk PC Motor’s failure to turn
C0017 Bk PC Motor’s turning at abnormal timing
C0018 Color PC Drum Motor’s failure to turn
C0019 Color PC Drum Motor’s turning at abnormal timing
C001A Color Developing Motor’s failure to turn
C00l B Color Developing Motor’s turning at abnormal timing
C0040 Suction Fan Motor’s failure to turn
C0046 Fusing Cooling Fan Motor/1 failure to turn
C0048 Fusing Cooling Fan Motor/1 or Fusing Cooling Fan Motor/2 failure to turn
C004C Ozone Ventilation Fan Motor’s failure to turn
C004D Toner Suction Fan Motor’s failure to turn
C004E Power Supply Cooling Fan Motor’s failure to turn
C004F Cooling Fan Motor 2’s failure to turn
C0060 Fusing Drive Motor's failure to turn
C0061 Fusing Drive Motor turning at abnormal timing
C0094 2nd Image Transfer Roller pres-sure/retraction failure
C0096 Image Transfer Belt pressure/retraction failure
C0098 Fusing Pressure Roller pressure/retraction failure
C0200 Cyan PC Drum Charge Corona malfunction
C0202 Magenta PC Drum Charge Corona malfunction
C0204 Yellow PC Drum Charge Corona malfunction
C0206 Black PC Drum Charge Corona malfunction
C0208 PC Drum Charge Corona malfunction
C0400 Exposure Lamp’s failure to turn ON
C0410 Exposure Lamp turning ON at abnormal timing
C0500 Heating Roller warm-up failure
C0501 Fusing Pressure Roller warm-up failure
C0510 Heating Roller abnormally low temperature
C051 1 Fusing Pressure Roller abnormally low temperature
C0520 Heating Roller abnormally high temperature
C0521 Fusing Pressure Roller abnormally high temperature
C0650 Scanner Home Sensor malfunction
C0660 Scanner overrun failure
C0900 Tray3 Elevator failure
C0910 Tray2 Elevator failure
C0950 Tray4 Elevator failure
C0960 Bypass lifting motion failure
C0990 LCT Elevator Motor malfunction(Elevator malfunction)
C0991 LCT ascent motion failure(soft limit error)
C0996 LCT Shift Motor malfunction
C0997 LCT shifting failure
C0998 LCT ejection failure
C099C LCT Shift Gate malfunction
C099D LCT communications error
C0805 Finishing option Paddle Motor malfunction
C0B20 Finishing option Stapler Unit CDdrive failure
C0B2S Finishing option Stapler Unit SlideMotor malfunction
C0830 Finishing option Aligning Bar moving mechanism malfunction
C0B39 Finishing option Front AligningMotor malfunction
C0B3A Finishing option Rear AligningMotor malfunction
C0B48 Finishing option Exit Roller pressure/retraction failure
C0B4A Finishing option Storage Roller pressure/retraction failure
C0B4C Finishing option Exit Motor malfunction
C0B50 Finishing option stapling mechanism malfunction 1
C0B55 Finishing option Staple/Folding Motor malfunction
C0B75 Finishing option Punch Cam Motor drive failure
C0B76 Finishing option Punch Unit Board malfunction
C0B77 Finishing option Punch Side Registration Motor malfunction
C0B78 Finishing option Punch Motor malfunction
C0B79 Finishing option Punch Sensor malfunction
C0B80 Finishing option Shift Motor mechanism malfunction
C0BA0 Finishing option Elevator drive malfunction
C0F30 Abnormally low toner density detected Cyan ATDC Sensor
C0F31 Abnormally high toner density detected Cyan ATDC Sensor
C0F32 Abnormally low toner density detected Magenta ATDC Sensor
C0F33 Abnormally high toner density detected Magenta ATDC Sensor
C0F34 Abnormally low toner density detected Yellow ATDC Sensor
C0F35 Abnormally high toner density detected Yellow ATDC Sensor
C0F36 Abnormally low toner density detected Black ATDC Sensor
C0F37 Abnormally high toner density detected Black ATDC Sensor
C0F3A Cyan ATDC Sensor adjustment failure
C0F3B Magenta ATDC Sensor adjustment failure
C0F3C Yellow ATDC Sensor adjustment failure
C0F3D Black ATDC Sensor adjustment failure
C1200 Standard controller configuration failure
Cl 203 File Memory mounting error
C1204 Memory capacity discrepancy
Cl 220 Image Input Time Out
C1229 Image Output Time Out
C1240 JBIG0 Error
Cl 241 JBIG1 Error
C1242 JBIG2 Error
C1243 JBIG3 Error
C1250 Compressor 0 command buffer stop failure
C1251 Compressor 1 command buffer stop failure
C1252 Compressor 2 command buffer stop failure
C1253 Compressor 3 command buffer stop failure
Cl 261 Compression hardware timeout
C1265 Extraction hardware timeout
C1279 PCI-SDRAM DMA operation failure
C1290 Compression/extraction timeout detection
C12B1 Image processing ASIC failure 1
C12B2 Image processing ASIC failure 2
C12B3 Image processing ASIC failure 3
C12B4 Image processing ASIC failure 4
Cl 2C0 Hard disk recognition error
C12C1 Hard Disk Error 1
C12C2 Hard Disk Error 2
C12C3 Hard Disk Error 3
C12C4 Hard Disk Error 4
C12C5 Hard Disk ErrorS
C12C6 Hard Disk Error 6
C12C7 Hard Disk Error 7
C12C8 Hard Disk Error 8
C12C9 Hard Disk Error 9
C12CA Hard Disk Error A
C12CB Hard disk data transfer error
C12CC Hard disk unformat
C12CF Hard disk specifications error
C12D0 Controller hardware error
C13C8 New Transfer Cleaner Unit reset-ting failure
C13CA New Fusing Unit resetting failure
C13D1 Cyan Imaging Unit EEPROM access error
C1302 Magenta Imaging Unit EEPROM access error
C13D3 Yellow Imaging Unit EEPROM access error
C13D4 Black Imaging Unit EEPROM access error
C13D5 Cyan LPH correction data down-load failure
C13D6 Magenta LPH correction data download failure
C13D7 Yellow LPH correction data download failure
C13D8 Black LPH correction data download failure
C1800 Controller start failure
C3310 CCD clamp/gain adjustment failure
C3331 MSC undefined malfunction occurring
C3332 Scanner Section undefined malfunction
C3333 Engine Section undefined malfunction
C3E00;C3E01;C3E02 NVRAM initialization failure
C3F00 Vendor connection failure
C3FFC ROM contents error upon startup(LPH)
C3FFD ROM contents error upon startup(Scanner)
C3FFE ROM contents error upon startup(PRT)
C3FFF ROM contents error upon startup(MSC)

Feb 10, 2009 | Kyocera Office Equipment & Supplies

1 Answer

SCANNER FAILURE


This is probably a power issue. If you have many devices plugged in to one socket, the printer can't get enough power to start up or start the scanner. If you have a power extended cable, remover it and plug in te printer direct in the wallsocket.

Sep 04, 2008 | HP PSC 2175 All-In-One InkJet Printer

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