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Error in Network when tryignt to email from my Xerox M20i printer

We had just completely converted to exchange 2010 and now I am not able to send emails from the printer. Were were set up on exchange 2003 and 2010 on 2 different servers until we miugrated all emails over, which is now complete. I changed the SMTP server Properties to the new server with no luck.
The print out says Error in Network : Unable to send email.
Any suggestions?

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Posted on Jan 02, 2017

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SOURCE: Xerox M20i scan to e-mail

You can not scan with a M20i with an Ethernet cat 5 cable. It can ONLY be done via a USB or parallel cable.

If you don't believe me, which many on here wont accept the truth, here is the note from the Xerox documentation..

The WorkCentre can scan a document via Direct Scanning using a USB or Parallel Port connection only.

Posted on Jan 11, 2009

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RPFinney
  • 385 Answers

SOURCE: I Scan a document from the xerox workcentre 5655 and send it using it's smtp settings connected through our exchange server. The job Completes Successfully but one specific user User Does Not Receive

Hi,
Check the exchange server setting's, permissions,
Check this user's account's properties dialog box is setup correctly, like the rest of the user's.
check the E-mail forwarding list too, possibly not on it.
Update the receiver's list.

Hope this helps
Regards.

Posted on Apr 17, 2009

  • 64 Answers

SOURCE: xerox 7232 workcentere cannot send emails

Judging from what you've said, I would say this is a setting on the printer. You need to make sure you have the outgoing address correct. Basically go into your printer settings with your E-mail server IP's.

Posted on Jul 17, 2009

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1 Answer

How to print a configuration page on a m20i


We encourage you to use our knowledgebase, MRC Smart Technology Solutions is here to help! We offer a program to cover up to 3 printers of any manufacturer for an entire year!
We can solve your problem!
Email patrick@mrc360.com for more info.
Solution : Print a Connection Page (Network Connectivity Report / Configuration Page) NOTE: Print the Connection Page to locate the TCP/IP Address for the WorkCentre.
  1. Press the [Machine Status] button on the Control Panel. 'Machine Setup' will be displayed on the Display Screen.

    m20-cntl-pnl-status.jpg
  2. Press the [Up or [Down] arrow button until 'Reports' is selected, and then press the [Enter] button.
  3. Press the [Left] or [Right] arrow button until 'Connect Page' is displayed, and then press the [Enter] button to print the report.
  4. Press the [Stop] button to return to the Standby mode.

    m20-ctrl-pnl-3.jpg
http://www.support.xerox.com/support/workcentre-m20-m20i/support/enus.html

Oct 13, 2014 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

When I go to send an e-mail from my M20i and it gives you the option to "Send to Myself?" How do I change the e-mail address to mine?


you can configure that by access the web page of the device > Properties > Services > email Settings > From field Options

Mar 09, 2010 | Xerox WorkCentre M20i All-In-One Laser...

2 Answers

Xerox m20i scanning problems


its probably set to a low DPI.......change your dpi to like 600 when scanning

Nov 02, 2009 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

Xerox 7232 workcentere cannot send emails


Judging from what you've said, I would say this is a setting on the printer. You need to make sure you have the outgoing address correct. Basically go into your printer settings with your E-mail server IP's.

Jul 17, 2009 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

How to change the default scan resolution on M20i?


You need to go to the printers webpage from your Web Browser http://192.168.1.100 or something like that. Then, go into Properties tab, and then the Services Dropdown. Under that, go into Email Settings and then Email Setup. Change your DPI to as high as 600dpi, then scroll to the bottom and hit save. You'll be prompted for a password which is either Admin / 1111 or 11111 / x-admin

:)

May 01, 2009 | Xerox WorkCentre M20i All-In-One Laser...

5 Answers

I get an SMTP error when i try to emali from my Xerox Workcentre M20i. What can i do to scan or e-mail without being directly connected to the printer via parallel port or USB?


That is not true i work as a IT Spec for the Kentucky Army National Guard and we have over 20 M20I series printers in which we have set up to scan to email. None of these printers are hooked up directly to the computer and they all have the ablity to scan to email. if you printer dose not seem to have the ability they you will probally just need to update the os. Here are the steps to get it set up.

  1. Connect the printer to the network
  2. Print a network config sheet
  3. use IE to connet to the web based interface useing the printers IP
  4. Click on the properties tab
  5. hit the little plus sign by connectivity
  6. do the same with protocols
  7. find and click on smtp server
  8. add ip address in the ip address and if your server requires athenticating type in the user name and password
  9. if for some reason the maxium message size has undefined then you will need to complete reset the printer or you will get an error it needs to have options that can be selected.
  10. now go to services
  11. then email settings
  12. select apropriate modes and the default from address
  13. if you want to set permissions to the device you can do so under user authintcation
  14. you can also set up the LAB and GAB
Note:
some web sites may not allow you to suer this function one alternitive is to set up a local smtp server on your network and create a mail box for yourself then you will just need to put your smtp server address in the instructions listed in step 8. I hope this helps.

Jan 28, 2009 | Xerox WorkCentre M20i All-In-One Laser...

2 Answers

Xerox M20i scan to e-mail


You can not scan with a M20i with an Ethernet cat 5 cable. It can ONLY be done via a USB or parallel cable.

If you don't believe me, which many on here wont accept the truth, here is the note from the Xerox documentation..

The WorkCentre can scan a document via Direct Scanning using a USB or Parallel Port connection only.

Jan 11, 2009 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

FAX ERROR MESSAGE


It sounds like the fuser rollers are not at the proper temperature to work.

They should be inspected by a technician.

Jun 19, 2008 | Xerox WorkCentre M20i All-In-One Laser...

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