Question about Asko W640

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W640 - Water Outlet Fault

Intermittently, we are receiving a "water outlet fault" indication. There ISstill water in the machine. I open the drain pump cover and empty the bowl via the drain hose - the end of which is secured to the inside of the cover. Once empty, the pump is opened and there are no foreign objects to be found. Also, the pump blade tiurns quite freely.

The machine, is restarted - typically we use a rinse cycle - and it runs fine for the next few weeks.

I'm about to try and find the workshop manual for this machine, but would appreciate any tips in the interim.
Thanks

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  • vbud Apr 28, 2008

    Exactly the same - I have to manually drain after every load. There are not coins or anything in there. It sounds like it is draining fine through hose in back of machine. Just stops cycle with "Fault indication - Water Outlet Fault.

  • mjcs Sep 11, 2008

    I eventually resolved this by replacing the water pump. Even though there appeared to be no binds in the mechanism and the problem was quite intermittent, I replaced the water (drain) pump and the m/c has worked without problem for several weeks.

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I solved this problem this morning, after several months with intermittent "water outlet fault" error messages.

Our pin trap was cleared many times over the months. The propellor turned freely. However, the problem persisted.
So I unplugged the machine, removed the back panel (8 or so hex screws) and located the point where the drainage hose meets the water draining pump. I then separated the hose from the pump and found 2 United States 10-cent pieces lodged together with gunk that effectively blocked the drainage hose. 10-cent pieces ("dimes") are the perfect diameter to get stuck there and not appear in the pin trap where you could easily see and remove them.

Three loads later, the machine is working according to spec. Hope this helps.

Posted on Jul 08, 2009

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I too removed the back panel, but could not figure out how to remove the hose without damaging the clamp. Fortunately the washer has an extended warranty. The tech, removed the FRONT panel below the pin trap (attached by two torq screws.) The hose is just pulled off the pump with clamp attached. Found by poking a allen wrench into the opening of hose, 2 US 10-cent pieces with some lint! Re-attach hose with clamp remaining in place.

Posted on Sep 05, 2009

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I have the same problem - did anyone get a solution to the water outlet fault issue?

Posted on Sep 11, 2008

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2 Answers

How do i drain my washer out


remove outlet hose hold end below water level empty into basen

Apr 19, 2015 | LG Washing Machines

1 Answer

Does not rinse and drain water


You should be getting a fault code on the wash progress lights.
If water is still in bowl try this.
37. (00100101) Pump Blocked Error (No change in the water level)
While draining, the water level reading from the pressure sensor has not changed for over 3
minutes. There are three likely reasons for this fault. One is that the drain hose or the
pressure switch hose has been squashed or kinked and the pump out rate has been
dramatically reduced. The second possibility is that the pump is partially or fully blocked.
The third is that the pump is not operating due to Motor Control Module, wiring or pump
failure. This fault could also appear if the machine is pumping to an unusually high head of
drain hose or into an extended length of drain hose. The fourth possibility is a diverter
valve fault or blockage, water level is not altering as the diverter is stuck in the recirculation
mode, giving the module the appearance the pump is not lowering the water level.
Primary Source: Pump System.
Action: 1) Check that the drain hose has not been kinked.
2) Check the length of the drain hose and try to reduce the length if
excessively long. A 1-metre extension hose of the same diameter
fitted to the existing drain hose is the maximum allowable length.
3) Check for open circuit windings in the pump. (Note: Pumps are
fitted with a thermal cut-out, which will reset on cooling.)
4) If the bowl is empty of water, remove the pump from the pump
housing and check that it is not blocked. Also check the drain
hose is not blocked.
5) If the bowl contains water, then service the pump from the top of
the machine by removing the top deck and inner bowl. Bail out the
water, remove the pump cap and hood and clear the restriction.
Secondary Source: Wiring.
Action: 1) Check the pump harness is connected correctly to the pump.
2) Check continuity of the pump harness.
Tertiary Source: Motor Control Module.
Action: Activate the pump by operating the machine in spin mode. Check the
pump is rotating. If it is not operating, and Primary and Secondary
checks have been performed, then replace the Motor Control Module.

Jan 02, 2014 | Fisher and Paykel GWL11 Top Load Washer

1 Answer

Machine washes but does not rinse and spin so the water stays inside


You should be getting a fault code on the wash progress lights.
If water is still in bowl try this.
37. (00100101) Pump Blocked Error (No change in the water level)
While draining, the water level reading from the pressure sensor has not changed for over 3
minutes. There are three likely reasons for this fault. One is that the drain hose or the
pressure switch hose has been squashed or kinked and the pump out rate has been
dramatically reduced. The second possibility is that the pump is partially or fully blocked.
The third is that the pump is not operating due to Motor Control Module, wiring or pump
failure. This fault could also appear if the machine is pumping to an unusually high head of
drain hose or into an extended length of drain hose. The fourth possibility is a diverter
valve fault or blockage, water level is not altering as the diverter is stuck in the recirculation
mode, giving the module the appearance the pump is not lowering the water level.
Primary Source: Pump System.
Action: 1) Check that the drain hose has not been kinked.
2) Check the length of the drain hose and try to reduce the length if
excessively long. A 1-metre extension hose of the same diameter
fitted to the existing drain hose is the maximum allowable length.
3) Check for open circuit windings in the pump. (Note: Pumps are
fitted with a thermal cut-out, which will reset on cooling.)
4) If the bowl is empty of water, remove the pump from the pump
housing and check that it is not blocked. Also check the drain
hose is not blocked.
5) If the bowl contains water, then service the pump from the top of
the machine by removing the top deck and inner bowl. Bail out the
water, remove the pump cap and hood and clear the restriction.
Secondary Source: Wiring.
Action: 1) Check the pump harness is connected correctly to the pump.
2) Check continuity of the pump harness.
Tertiary Source: Motor Control Module.
Action: Activate the pump by operating the machine in spin mode. Check the
pump is rotating. If it is not operating, and Primary and Secondary
checks have been performed, then replace the Motor Control Module.

Jan 02, 2014 | Fisher and Paykel GWL11 Top Load Washer

1 Answer

Fault 37


37. (00100101) Pump Blocked Error (No change in the water level)
While draining, the water level reading from the pressure sensor has not changed for over 3
minutes. There are three likely reasons for this fault. One is that the drain hose or the
pressure switch hose has been squashed or kinked and the pump out rate has been
dramatically reduced. The second possibility is that the pump is partially or fully blocked.
The third is that the pump is not operating due to Motor Control Module, wiring or pump
failure. This fault could also appear if the machine is pumping to an unusually high head of
drain hose or into an extended length of drain hose. The fourth possibility is a diverter
valve fault or blockage, water level is not altering as the diverter is stuck in the recirculation
mode, giving the module the appearance the pump is not lowering the water level.
Primary Source: Pump System.
Action: 1) Check that the drain hose has not been kinked.
2) Check the length of the drain hose and try to reduce the length if
excessively long. A 1-metre extension hose of the same diameter
fitted to the existing drain hose is the maximum allowable length.
3) Check for open circuit windings in the pump. (Note: Pumps are
fitted with a thermal cut-out, which will reset on cooling.)
4) If the bowl is empty of water, remove the pump from the pump
housing and check that it is not blocked. Also check the drain
hose is not blocked.
5) If the bowl contains water, then service the pump from the top of
the machine by removing the top deck and inner bowl. Bail out the
water, remove the pump cap and hood and clear the restriction.
Secondary Source: Wiring.
Action: 1) Check the pump harness is connected correctly to the pump.
2) Check continuity of the pump harness.
Tertiary Source: Motor Control Module.
Action: Activate the pump by operating the machine in spin mode. Check the
pump is rotating. If it is not operating, and Primary and Secondary
checks have been performed, then replace the Motor Control Module.

Dec 29, 2013 | Fisher and Paykel Washing Machines

1 Answer

F&P MW511 HELP beeping and not draining


You have a blockage in the drain hose or pump,
Try to drain all the water out before you remove the pump

Error Code 37,
37. (00100101) Phase 1 to 6 - Pump Blocked Error ( No change in the water
level)
While draining, the water level reading from the pressure sensor has not changed
for over 3 minutes. There are three likely reasons for this fault. One is that the
drain hose or the pressure switch hose has been squashed or kinked and the pump
out rate has been dramatically reduced. The second possibility is that the pump is
partially or fully blocked. The third is that the pump is not operating due to Motor
Controller module, wiring or pump failure. This fault could also appear if the
machine is pumping to an unusually high head of drain hose or into an extended
length of drain hose. The Fourth possibility is a diverter valve fault or blockage,
water level is not altering as the diverter is stuck in the recirculation mode, giving
the module the appearance the pump is not lowering the water level.
Primary Source: Pump System.
Action:
1) Check that the drain hose has not been kinked.
2) Check the length of the drain hose and try to reduce the length if excessively
long. A 1 metre extension hose of the same diameter fitted to the existing
drain hose is the maximum allowable length.
3) Check for open circuit windings in the pump. (Note: Pumps are fitted with a
thermal cut-out which will reset on cooling.)
4) If the bowl is empty of water, remove the pump from the pump housing and
check that it is not blocked. Also check the drain hose is not blocked.
5) If the bowl contains water, then service the pump from the top of the machine
by removing the top deck and inner bowl. Bail out the water, remove the
pump cap and hood and clear the restriction.
Secondary Source: Wiring.
Action:
1) Check the pump harness is connected correctly to the pump.
2) Check continuity of the pump harness.
Tertiary Source: Motor Controller module.
Action:
Activate the pump by operating the machine in spin mode. Check the pump
is rotating. If it is not operating, and Primary and Secondary checks have
been performed, then replace the Motor Controller module.
Note: Consider fitting Pump Hood Kit (WM013). If 5kg Smartdrive fit splash guard to
pump.

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1 Answer

GWL11 washer stops draining on first rinse cycle


That fault code is 37.
Disconnect from power & Bail out all the water you can before removing pump.
Here is some info on fault 37
37. (00100101) Pump Blocked Error (No change in the water level)
While draining, the water level reading from the pressure sensor has not changed for over 3
minutes. There are three likely reasons for this fault. One is that the drain hose or the
pressure switch hose has been squashed or kinked and the pump out rate has been
dramatically reduced. The second possibility is that the pump is partially or fully blocked.
The third is that the pump is not operating due to Motor Control Module, wiring or pump
failure. This fault could also appear if the machine is pumping to an unusually high head of
drain hose or into an extended length of drain hose. The fourth possibility is a diverter
valve fault or blockage, water level is not altering as the diverter is stuck in the recirculation
mode, giving the module the appearance the pump is not lowering the water level.
Primary Source: Pump System.
Action: 1) Check that the drain hose has not been kinked.
2) Check the length of the drain hose and try to reduce the length if
excessively long. A 1-metre extension hose of the same diameter
fitted to the existing drain hose is the maximum allowable length.
3) Check for open circuit windings in the pump. (Note: Pumps are
fitted with a thermal cut-out, which will reset on cooling.)
4) If the bowl is empty of water, remove the pump from the pump
housing and check that it is not blocked. Also check the drain
hose is not blocked.
5) If the bowl contains water, then service the pump from the top of
the machine by removing the top deck and inner bowl. Bail out the
water, remove the pump cap and hood and clear the restriction.
Secondary Source: Wiring.
Action: 1) Check the pump harness is connected correctly to the pump.
2) Check continuity of the pump harness.
Tertiary Source: Motor Control Module.
Action: Activate the pump by operating the machine in spin mode. Check the
pump is rotating. If it is not operating, and Primary and Secondary
checks have been performed, then replace the Motor Control Module.


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Jul 26, 2012 | Fisher and Paykel Washing Machines

1 Answer

How do we dis a fault 37 on my fisher and paykel washing innovative washing machine?


37. (00100101) Pump Blocked Error (No change in the water level)
While draining, the water level reading from the pressure sensor has not changed for over 3
minutes. There are three likely reasons for this fault. One is that the drain hose or the
pressure switch hose has been squashed or kinked and the pump out rate has been
dramatically reduced. The second possibility is that the pump is partially or fully blocked.
The third is that the pump is not operating due to Motor Control Module, wiring or pump
failure. This fault could also appear if the machine is pumping to an unusually high head of
drain hose or into an extended length of drain hose. The fourth possibility is a diverter
valve fault or blockage, water level is not altering as the diverter is stuck in the recirculation
mode, giving the module the appearance the pump is not lowering the water level.
Primary Source: Pump System.
Action: 1) Check that the drain hose has not been kinked.
2) Check the length of the drain hose and try to reduce the length if
excessively long. A 1-metre extension hose of the same diameter
fitted to the existing drain hose is the maximum allowable length.
3) Check for open circuit windings in the pump. (Note: Pumps are
fitted with a thermal cut-out, which will reset on cooling.)
4) If the bowl is empty of water, remove the pump from the pump
housing and check that it is not blocked. Also check the drain
hose is not blocked.
5) If the bowl contains water, then service the pump from the top of
the machine by removing the top deck and inner bowl. Bail out the
water, remove the pump cap and hood and clear the restriction.
Secondary Source: Wiring.
Action: 1) Check the pump harness is connected correctly to the pump.
2) Check continuity of the pump harness.
Tertiary Source: Motor Control Module.
Action: Activate the pump by operating the machine in spin mode. Check the
pump is rotating. If it is not operating, and Primary and Secondary
checks have been performed, then replace the Motor Control Module.

May 02, 2012 | Fisher and Paykel Washing Machines

1 Answer

Miele W 1712 is giving a waterproof fault. I tried to switch the machine of and on but the alarm is still going - I am also not able to open the door. Regards Peter


I just received this error message on my Miele W 1712 (Waterproof Fault). Prior to this I had an error message regarding the Drain outlet, so I opened the drain outlet and cleaned it. I think I might have opened it too quickly and therefore creating the (Waterproof Fault). The problem is that when you open the drain outlet too quickly the water runs into the bottom of the washing machine where some sensor lies and you get the (Waterproof Fault) error message on the display and not even turning off the machine will do anything to get rid of this annoying message.
1. Turn off the machine
2. Unplug it
3. Open the drain outlet and take out the plug.
4. Dry all the visible water with a cotton cloth.
5. Tilt the machine FORWARD and hold it until you see water gushing from underneath the machine.
6. Repeat this until you see no more water.
7. Plug the machine back inn.
8 VOILA no error message! I hope in your case :)

Jan 04, 2011 | Washing Machines

1 Answer

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First check that the outlet hose is not obstructed or blocked in any way. The outlet pump motor is inline with the outlet hose and has 2 electrical push on connectors. The motor must spin in outlet mode and can be checked by testing to see if supply voltage is across the 2 connectors in outlet mode. If voltage present and motor does not spin = motor open circuit and needs replacing (easy job). The impeler (inside motor must spin to pump out water). No voltage across 2 terminals will indicate a switching fault and can be the electronic timer.

May 18, 2010 | Kenmore 24 in. 17482 / 17484 / 17489...

1 Answer

The screen is flashing F3, what does this mean?


the drain pump of the washing machine is either got loose or its not working or the drain pump is blocked. Water outlet fault (Grey Hose) If F3 is flashing in the display, there is a problem with drainage. Check: • that no objects are stuck in the drainage hose outlet. • that the drainage pump is not blocked by foreign objects. Clean the pump (see the "CLEAN THE PUMP" chapter MENTIONED BELOW FOR MORE HELP). • that there are no kinks in the drainage hose. ------------------ CLEAN THE PUMP Checking the trap and drainage pump The washing machine has a trap, where coins, hairpins and the like can get caught. To clean the filter and drainage pump: 1. Make sure the machine is empty of water and that it is switched off at the mains. 2. Open the hatch for the drainage pump as shown in the illustration. 3. Drain out the water, into a bowl, for example, by unhooking the drainage hose from the pin inside the hatch. 4. Unscrew the cover anti-clockwise and remove. 5. Remove any foreign objects from the trap and pump assembly. Check to see that the pump blades, right at the back, will rotate. 6. Screw on the cover, replace the drainage hose on the hatch pin and close the hatch.
---------- This will help.please do rate the solution if helped.keep updated for further assistance.

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