Question about Compaq Presario CQ50-215NR Notebook
This issue could be due to presence of static charges or internal hardware malfunction of the notebook. To isolate this issue perform the steps below:
Step 1: Hard Reset
To perform a hard reset, please follow the steps listed below:
1. Unplug the AC adapter from the notebook PC and remove from any port replicator or docking station.
2. Remove the battery from the notebook battery compartment.
3. Press and hold down the power button for about 20 seconds.
4. Insert the battery and plug the AC adapter back into the notebook PC.
5. Press the power button to turn the notebook PC back on.
This will discharge the static charges from the notebook. Now check for the issue. If the issue persists, then remove and reseat the memory modules of the notebook.
Step 2: Remove and reseat memory modules
You can refer the service manual provided below for information to remove and reseat the memory modules of the notebook.
Refer page no: 47 & 48
NOTE: PDF manuals require the Adobe Acrobat Reader for viewing and printing.
However, if the issue persists even after performing the above steps, then this could be due to internal hardware malfunction of the notebook and it requires a detailed onsite diagnosis by a service technician.
If your notebook is covered under factory warranty, then contact HP to get it repaired under warranty for free of cost
Posted on Jun 02, 2010
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Posted on Jan 02, 2017
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