Hi there.There should be a little door flap at the front down low or at the side or rear that you can open & unscrew the cap.you can clean out things that get caught there.Try to make sure the machine has no water in it first because any water will gush out on floor.unplug machine as well.there might be a little tube for draining excess water into a container before opening the cap.or just lay couple of towel down.hope this was helpful.
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