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Not sure what kind of scanner you have, but on my Lexmark, I have to push the scan button on the printer to scan. It then downloads the application list to the scanner, and scans. After it scans, then the Lexmark Imaging Studio (the downloaded program on the computer) comes up on the computer screen, and received the scan. Not knowing what kind of scanner you have, I can only explain in generalities. Good luck, and hope this helps.
I have the same problem. The scanner isn't working at all. I installed the current drivers from the lexmark suport page. The hardware manager announces a problem with currupt registry information about the scanner (error code 19). Re-installation didn't fixed it and I even cleared the registry... but still now effect. Printing works fine. It would be very great if somebody here may have an idea... Thanks in advance.
This is a general solution for all IT products. ( I dont have PowerLook2100XL). Uninstall the scanner and disconnect. Start the computer and run scandisk/chkdisk and eliminate any errors in the OS. Restart the computer and load the scanner driver and scanning software. Normally this hsould work. Good Luck
Go to device manager and make sure that the scanner is popping up under imaging devices. If it is showing up under Other devices unplug it and plug it back in this should repop the new found hardware wizard. Next your way through the wizard and this should install the driver fully. If it is popping up in device manager under Imaging devices make sure you have the proper scanner selected in your scanning software. If you cant see it in device manager at all check your connections make sure the scanner is on if it can be turned on and then switch your usb cable with a different one.
ok try this and if does not work, call HP and they should send you a replacement. ONLY TRY MY SOLUTION if you have the software to reinstall your scanner.
Go to my computer right click and go to properties, go to hardware, device manager, and find your scanner in the list should be under imaging devices. Click on it once you find it and click unistall. Let it unistall
REBOOT and reinstall with the software. And then try it.
You can also have it install it by going back to device manager right click on your computer name and scan for hardware changes