Question about GE Profile¿ Arctica® Energy Star® 25.5 Cu. Ft. Side-by-Side Refrigerator with Dispenser, PSS26MSRSS

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The ice chute for my GE fridge model PS123SGMD is blocked by a round black flap. How can I remove the front display panel to look at the problem

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  • singh_chhatw Jun 02, 2010

    The problem is with ice chute (mechanical) and nothing to do with defrost timer. The black plastic flap stays closed even when you push the lever to dispense ice. The ice gets piled up on the flap and fills the chute. All I want to know is how to open the front black panel to see why the flap is stuck or if the solenoid stopped working.


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To access the dispenser area, you will first need to remove your display cover. This is the piece that has the buttons you press to make your selections. Place the tips of your fingernails along the bottom edge of the plastic cover (you will see looking up into the dispenser opening) and pull forward to release the display cover. After the display cover is released you will need to disconnect the two or three wire jacks from the back of the board (on back of display cover). With the display cover off you will now see the dispenser housing. There will be either three or four phillips head screws holding the housing to the dispenser opening. remove these screws and pull the housing froward. You may have to lower it a little to clear the water spout and be aware of the wires that connected to the board so as not to pull on them.

Be advised that the flap you are seeing is intended to be there and is supposed to open when the ice dispenser is pressed. If it is not opening you may either have a bad dispenser board (WR55X10195) or bad ice door solenoid (WR62X10055). Would not hurt to have these parts on hand when dissasembling this unit and return whichever one is not needed.

Good luck!!
Let me know if you have any more questions on this!!

Posted on Aug 09, 2010

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There is a solenoid that operates the door that could have stopped working. Can you hear it? The hinge on the door could be broken or the bracket it goes in could be broken. You'll have to look to see what's wrong. Remove the dispenser cover by gently prying starting at the bottom going round and round a little at a time to prevent from breaking it. When it's off the screws will be exposed to access the other components.

Posted on Jun 02, 2010

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If the Evaporator fan is running this will not apply. Every so often your refrigerator automatically goes into Defrost mode. This is when the machine shuts down the motor, turns off the fans and kicks on a heater located inside the freezer. If the machine has entered defrost and the timer has malfunctioned this may be your issue. How to check this is going to depend on which type of timer you have. Most machines have a timer that looks like the one pictured here. They can be located anywhere from back behind the compressor to behind the controls where you set your temperature. To check this type of timer to see if it has entered defrost and got stuck is rather easy once you locate the timer on your machine. All you are going to need is a flat head screwdriver and all you need to do is advance the timer. To do this, turn the dial on the timer clockwise looking at it straight on. You will notice that as you spin the dial around it clicks. At a certain point you will hear a different distinct click. That is the timer going into defrost. If you turn the dial just a little bit further you will hear that distinct click again. That is the timer going out of defrost. Turn the dial to make sure it is just passed the second distinct click. At that point the freezer fan should be running. You will hear the fan shut off when the timer gets to the first "click" and come back on after the second one. If the timer is not in defrost and the relays are not getting voltage you need to do one more test to see which is the problem. From here you will need to locate the thermostat on your refrigerator.
Testing the Thermostat or "Cold Control"
Most older style refrigerators have a thermostat that controls the temperature of the refrigerator. The freezer has an air diverter that directs a portion of the air from the freezer to the fresh food section. Usually the only thing inside a refrigerator that detects temperature is the fresh food thermostat. The freezer stays frozen because of the amount of time the unit calls for cold inside the fresh food side. When it cools the fridge side, its also cooling the freezer. It basically will continue to freeze the freezer as long as the machine is not in temperature that is as cold as the fridge should be. Like your garage in the winter time.
To test this Cold Control you basically need to run a jumper wire between the two wires going to it. The contacts inside are either open or closed. If it needs to cool, they close. If it's happy with the temperature inside the fresh food side, it opens. You need to test it to make sure that it is not stuck "open". You can create a direct short between the two wires going to it. At this point, if the defrost timer is not in defrost mode and the compressor tested good, jumping the thermostat should start the compressor. If not, replace the defrost timer. If the compressor starts up, replace the fresh food cold control.

Posted on Jun 02, 2010

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