Question about HP LaserJet 5550dtn Printer

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My hp color laserjet 5550dn doesn't recognize trays 3

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

CompuGuy44
  • 432 Answers

SOURCE: HP COLOR LASREJET 3500 41.3 ERROR

Check your settings under the properties menu. and in the software your using.

Posted on Jun 26, 2007

ThePhantom
  • 6 Answers

SOURCE: Tray 3 open or Empty

While tray 3 is detachable, when I remove it from my 2430dtn the printer won't display tray 3 options in any menus, so it looks like your printer recognizes that it is there.

The micro-switches that detect "open drawer" or "no paper" in tray 3 may be malfunctioning or the electrical connector built into the top of tray 3 may need cleaning.

(or, tray 3 may be out of paper <wink>)

Posted on Dec 11, 2007

  • 83 Answers

SOURCE: hp laserjet 8150. i have a problem, tray 3 empty,

CAUSE: This error message indicates the paper present sensor flag in one of the trays does not detect paper in the tray. This could be caused by one of the following:

  • A broken sensor flag
  • The tray paper guides being set too close and restricting the paper from being pulled
  • The tray is not lifting
SOLUTION: Follow the steps below to determine the cause of a false TRAY X EMPTY message. Tray 2 empty
  1. Verify there is paper in the tray.
  2. Open the duplex unit access door just above Tray 2 on the front of the printer.
  3. Check the black-paper present flag by looking in through the duplex access door.
  4. Open and close Tray 2 and observe the tray lifting looking through the duplex unit access door.
The tray lifts but the error is still present
  1. Inspect the paper present flag on the PIU located just behind the pickup rollers. Ensure the flags are present and not damaged.
  2. Remove the tray guides from the tray and reseat them. Ensure the guides are seated correctly and are in the correct slot for the size paper in the tray. Add paper to the tray and try printing again.
  3. Try another known good tray, if available.
The tray does not lift and the error is still present
  1. Remove the tray, remove the paper in the tray, and inspect the lifting plate in the tray for damage. Ensure it will lift freely by hand.
  2. Try another known good tray if available.
Tray 3 empty
  1. Verify there is paper in the tray.
  2. Remove Tray 2.
  3. Open and close Tray 3 and verify it lifts by observing through the Tray 2 cavity.
The tray lifts but the error is still present
  1. Inspect the paper present flag on the PIU located just behind the pickup rollers. Ensure the flags are present and not damaged.
  2. Remove the tray guides from the tray and reseat them. Ensure the guides are seated correctly and are in the correct slot for the size paper in the tray. Add paper to the tray and try printing again.
  3. Try another known good tray if available.
The tray does not lift and the error is still present
  1. Remove the tray, remove the paper in the tray, and inspect the lifting plate in the tray for damage. Ensure it will lift freely by hand.
  2. Try another known good tray if available.
Tray 4 empty
  1. Verify there is paper in the tray
  2. Open Tray 4 and check for an extra **** of paper stored on the left side of the tray. This can cause the tray to stall while lifting and result in a tray empty message.
  3. Defeat the interlock in the vertical transfer unit (VTU). Open and close Tray 4 and watch the tray lift through the VTU door on the lower-right side of the printer.
    NOTE: Follow troubleshooting steps for Trays 2 and 3 when working with the 2 X 500 sheet-input tray.
The tray lifts but the error is still present
  1. Check the tray guides to ensure the guides are seated corrected and are in the correct slots for the paper size in the tray.
  2. Inspect the paper present sensor for damage.
  3. Check for any broken plastic pieces in the tray that may be a broken sensor flag.
The tray does not lift and the error is still present Defeat the VTU interlock on the right side of Tray 4. Open and close Tray 4 and observe the tray lifting.

Posted on Nov 25, 2009

  • 240 Answers

SOURCE: default paper tray selection for HP LaserJet 4200tn

1) When the printer receives a print job, it selects the tray by trying to match the requested paper type and size with what has been loaded in the trays. Using an “autoselect” process, it searches all available trays for the paper that satisfies the request, starting with the bottom tray and ending with the top tray (tray 1). The printer begins printing the job as soon as it finds the proper type/size.

2) If paper is loaded in tray 1 and tray 1 is set "TRAY 1 TYPE=ANY" and "TRAY 1 SIZE=ANY" on the
Paper Handling menu, the printer will always pull paper from tray 1 first.

Posted on Dec 10, 2009

  • 1 Answer

SOURCE: paper jam inside HP Color Laserjet CM1312 MFP, not

paper jam inside HP Color Laserjet CM1312 MFP, not related to paper tray and is deep inside where it cannot be pulled out

Posted on Oct 12, 2010

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