Question about Canon MultiPASS MP370 All-In-One InkJet Printer

1 Answer

Printing doesn't come through on the paper

When I send a job to the printer, the paper goes through as though it's printing, but the paper comes out completely blank. The same is true for copying.
Two possible factors:
1) I usually use Staples print cartridges and for the first time used the Canon version expressly for this printer
2) I installed the new cartridge, then went away for two months, so the printer hasn't been used for two months.

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  • 3 more comments 
  • LCLaw Apr 09, 2008

    I just put one new black and one new colour cartridge in the machine and the problem is still there -- the paper goes through as though it's printing but nothing is printed. Help!

  • ener1561 May 15, 2008

    Although I hv bought the printer for a couple of years but it is hardly use. I have the same problem but only with the black ink. I have changed toner twice (originals) but it doesn't help. If anyone has a solution please help. Can't afford to buy a new printer. Thanks

  • TD24 Sep 10, 2008

    Same problem. Does not print when copying black or printing black text from computer. Will copy in colour fine. Replaced printer head (£45) and run deep clean 5 times and to no avail. Still makes all movements and noises to print but nothing comes out on page. There is evidence of black ink on the print head so assume balck ink getting through printer head but not onto page.

    Any suggestions welcome.

  • bobharley Oct 02, 2008

    Printer carries out the print instruction, but no ink on the paper. I have also replaced the print head and tried canon and other new inks to no avail.

    Regards Bob

  • Martin Ryan Dec 29, 2008

    I am an engineer and looking for some info on this fault also.

    I have fitted a new print head and also the purge unit and neither have made any difference, apart from the fact I am now getting error ##345.

    I have not tried new carts as I have non available, and am thinking of ordering a new carriage unit and main board to try.

    Would be great full to here what you are thinking on this fault.



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Dear lclaw
it is very nice for the two information.
try using another cartridge form staples because as u said your cartridge might be dried out.
Plz post your findings

Posted on Apr 09, 2008

  • Rajkumar Bordoloi
    Rajkumar Bordoloi Apr 10, 2008

    is it Staples print cartridges or another.if yes then your printer needs servicing.



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