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Does the machine actually answer the incoming call? If so does it give an error code? Are you using the genuine brother line lead? Finally make sure the line lead is plugged into the "line" socket and not the "tel" socket.
There are only two things that fill up memory. Out-going faxes that did not send and incoming faxes that could not be printed out.
The first scenario is two fold.
#1 If the phone line has been disconnected in any way the unit will try to send a few times ( most units are set for 3 attempts before failing but this is generally an adjustable setting).
#2 Most fax machines have a setting that will delete files that failed to send automatically. Some operators choose to shut off this auto delete function and this causes unsent items to stay in memory forever.
Incoming faxes will stay in memory until they successfully print out. Some of the causes are:
A paper jam, no paper supply and toner supply or a spent drum unit. If for any reason a recieved document can't print out it remains in memory unitl the problem is solved. Some units will loose that page data if the power is shut off for 12 to 24 hours. ( this is highly dependent on the model/brand).
So break out the owners manual and read up your user settings to cure the first scenario!
From everything that I've seen I don't see any way to tim stamp incoming faxes. Almost all fax machines should automatically time stamp outgoing faxes unless the user has removed that function for some reason. If you are getting faxes from people that don't include time stamps than the next best thing is to use the journaling feature. The 2820 can print a journal of past incoming faxes that will include timestamps of the past faxes recieved in either 6,12,24 hour or 2, 7 day intervals. The default is every 50 faxes. To change the settings:
Press Menu/Set, 2,4,2
2. Journal Period
Use Arrows to choose an interval
I have a brother intellifax 770 and I bought it used so their for I do not have the owners manual and I am having trouble setting it up and getting it to work. I can fax out but I just can't recieve faxes I can fax my daughter but when she faxes me she gets an error of 388 but she is able to fax and recieve faxes so we know her end is not the problem.