Question about Brother MFC-8220 Fax

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I can print on legal size paper but when I load letter 8.5x11 I get a check paper, reload paper message and no success in printing.

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  • dougboedecke Jun 02, 2010

    Great advice, took me through a couple of steps and the machine is working... for now.


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This is because you are loading sheets incorrectly or the the paper sticks and is out of specs. Please follow the correct procedure on page 42 of the user manual. Click here to open a pdf copy.

To remove this error do as follows:

  1. Pull the paper cassette tray completely out of the machine.
  2. Remover paper from the tray.
  3. Verify the paper width and length adjuster for the paper size you want are set accurately (squeeze and slide the adjusters to the correct width and length).
  4. Fan the paper well. Reload the paper in the paper cassette tray. The tray can hold up to 250 sheets of 20lb paper. Press down on the paper to flatten it in all four corners, keeping the paper level below the guide (located on the right side of the tray).

Please keep in mind that the sheets must not stick and the adjusters should be adequately set.

Posted on Jun 02, 2010

  • 1 more comment 
  • dougboedecke Jun 02, 2010

    thank you, that got read of the check/load paper message. I had only set the tab for the correct size not the sliding bottom part of the tray. Now I'm getting a paper jam message but I can't see a paper jam anywhere.

  • Adnan Bhatti
    Adnan Bhatti Jun 02, 2010

    Are you sure you did all the paper loading steps according to official instructions? You should not get a paper jam error if you did it right. Please note that you should check for any previous remnants which may have slid through and onto the toner or drum. This message is also displayed if somehow the machine is unable to pick paper from the tray.

    I will paste the instructions word to word below, please go through them and I'm sure your machine will be up and running in a few minutes:

    Paper jams can result from a variety of
    causes. One
    of the most common problems is the type of paper used in the machine.
    verify that the paper being used meets the recommended paper

    Paper Tray

    • Paper type:Plain paper, recycled
      paper and transparencies

    • Paper size:A4, Letter, Legal, B5, Executive, A5, A6, B6

    • Weight: 16 - 28 lb

    • Maximum paper tray capacity: Approximately 250 sheets of 20
      lb plain

    Manual Feed Slot

    • Paper type:Plain paper, recycled
      paper and transparencies, envelopes

    • Paper size:Width: 2.75 - 8.66 inches

    • Height: 4.57 - 16.00 inches

    • Weight: 16 - 43 lb

    • Single Sheet Feed

    If the paper meets these specifications
    and PAPER JAM indications are still
    occurring, please follow these steps:

    1.Turn off the Brother machine using
    the On/Off switch located on the lower
    right side.

    2. Pull the paper tray, located in the
    bottom-front of the machine,
    completely out.

    3.Remove any crinkled or damaged sheets
    and discard them.

    4.Remove any paper remaining in the

    5.There are two blue paper guides
    located on the either side of the paper
    tray. These guides are used to adjust the tray to fit the width ofthe
    Squeeze the paper guide located on the right side of the trayto make any

    necessary adjustments. Check that the guides are firmly in the slots
    located on
    the bottom of the tray.

    6.The blue plastic paper guide located
    in the center back of the tray isused
    to adjust for the length of the paper. Squeeze the paper guide and
    adjust to fit
    the length of the paper. Verify that the guide has locked into place.

    If using legal size paper you must
    first extend the tray in the back, press the blue guide release button
    on the right rear sideof the tray and pull the back of the tray out.

    7.Put the paper in the paper tray. The
    side to be printed on must be face
    down. The paper tray can up to 250 sheets (20 lb. paper)

    9. Reinstall the paper tray firmly back
    in the Brother machine.

    10.Remove the tray once again to verify
    that the rear guide has not slipped
    when the tray was installed. If it has slipped set it back in place and
    the tray installation process. Check again to see if ithas slipped. If
    the rear
    tab will not remain seated securely, please contact our Customer Service
    at 1-877-Brother (1-877-276-8437) Monday through Friday, excluding

    11.Reinstall the paper tray.

    12.Press the cover release button
    located in the front of the machine below
    the Output Tray Support Flap and extension and opens the front cover.

    13.Remove the drum assembly by lifting
    it slightly and pulling it out. If the
    drum does not come out easily skip to STEP 20.

    14.With the drum assembly removed pull
    any jammed paper up and out of the
    Brother machine..

    15.Remove the toner from the drum by
    holding down the lock lever (blue tab)
    on the right side of the drum assembly and lift the toner out.

    Handle the toner cartridge
    carefully. If toner scatters on your hands or clothes, immediately wash
    it off
    with cold water.

    16.Remove any small pieces of paper
    jammed inside the drum.

    *This is an important step. Look very
    carefully for any small piece of paper
    thatmay be stuck in the drum.

    17.Reinstall the toner into the drum.

    18.Reinstall the drum assembly into the

    19.Close the front cover, pressing
    firmly on each side until the cover clicks
    into place.

    20.Open the output tray located in the
    back of the machine.

    21.Pull out any jammed paper.

    22.If you are unable to clear the jam,
    open the Black Jam Clear Cover located
    at the bottom of the fuser unit. There are two rectangular slotslocated
    on the
    cover. To open it, place you finger in the larger slot located on the
    left side
    and slide the cover to the left and press it down.

    23.There are two blue pressure release
    levers, one on each side of the fuser
    unit. Pull these back and down to release the pressure roller inside the
    unit and allow the paper to slide out freely.

    24.After removing the jam, push the Jam
    Clear Cover back in position by
    lifting it up.

    25.Return the Pressure Release levers
    to their original positions.

    26.Close the back output tray.

    27.Power the machine back on.

    28.Test by making a copy. Place a
    document face down in the ADF. Press the
    COPY mode key located below the LCD display and press
    START. "


  • dougboedecke Jun 02, 2010

    got it, thanks again. Not sure what was causing it, did most of the steps, it wasn't picking up paper, think the slide adjustments might have been it.


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