Question about HP LaserJet M1522nf Multifunction Printer (CC372A)

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On my hp lasserjet M1522nf when it is turning on the exclamation mark is blink and the screen saids "scanner error 5 turn off then on", the printer is out of warranty, can i fix it or maybe i haver to buy an other?

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This is an official known issue by HP. Call HP Tech Support (800 334 5144 )and claim your warranty. Good customer service! The warranty has been extended for products presenting this issue!!!

Posted on Aug 10, 2010


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Related Questions:

1 Answer

Scanner error 5 turn off then on

Scanner error #, Turn off then on The product has experienced an error in the
scanner sub-assembly area.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If a surge protector is being used, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn the product on.

If the error persists, contact HP. Or replace the printer. The repair is too expensive.

Feb 12, 2014 | HP LaserJet M1522nf Multifunction Printer...

1 Answer

Hp laserjet m1522nf. when you print it states scanner error 5 turn off then on

See my tips section for the solution to this. This error is covered by HP and they will repair at no charge for almost all M1522's ever made.

Apr 01, 2011 | HP LaserJet M1522nf Multifunction Printer...

1 Answer


Turn power off. Wait at least 30seconds before powering back on.
Make sure that the printer is plugged directly into the wall socket, not a surge protector.
If the error won't go away, you probably need to get the scanner assembly replaced.

Feb 28, 2011 | HP LaserJet M1522nf Multifunction Printer...

1 Answer

Scanner error 5 is there. If there some solution for it?????

If the printer is plugged into a surge protector, remove it and plug the printer directly into the wall outlet.
Turn the power off for at least 30 seconds, turn it back on and see if the error comes back.
If the error persists you will probably need a technician. The scanner/copy assembly probably needs replacing.

Feb 05, 2011 | HP LaserJet M1522nf Multifunction Printer...

2 Answers

Hp laserjet m1522nf

Copy function was not working, says "device is busy". Message appeared on the printer screen is:"scanner error 5, turn off then on". This was done several times and message still appeared. I called 866-625-1176 and was connected with HP Technical Support and after 20 - 25 minutes of diagnostics, the technician informed me that they were sending me a new printer at no charge. I assume this meant that HP is aware of the defect and has no solution other than to replace it. The printer was only 6 months old.

Sep 05, 2008 | Office Equipment & Supplies

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