Question about HP LaserJet 2420dn Printer

1 Answer

Laser Jet 2420d. Error code 49. What is it? How do I fix it?

Posted by on

Ad

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 76 Answers

Hi,

This is a firmware error and this error is usually caused by a bad formatter board.To troubleshoot this issue here are some steps that you can try .

1. Press CANCEL JOB to clear the print job from the printer memory.
2. Turn the printer off, and then turn the printer on.
3. Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or print job, contact the software vendor for assistance.)
4. If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or printer. 5. Turn the printer off.
6. Remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM in the lowest DIMM slot.)
7. Remove all EIO devices from the printer. 8. Turn the printer on.
9. If the error no longer exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and back on as you install each device.
10. Replace a DIMM or EIO device if you determine that it causes the error.
11. Remember to reconnect all cables that connect the printer to the network or computer.
12. If the error persists, replace the firmware DIMM. 13. Replace the formatter.

all the best

Posted on Jun 03, 2010

Testimonial: "We fixed it before your answer just by chance. Turning the machine off and back on seemed to clear the problem after I had tried to just cancel the job. You answer is much more through than what we needed this time. Thanks for your quick response and through answer. Roger"

  • Viresh Kujur
    Viresh Kujur Oct 09, 2010

    Hi,

    Its really nice to no that the issue has been taken care of .CHEERS...

    All the best and take care

×

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

HP COLOR LASER JET 2605 PRINTER 49 ERROR MSG DISPLAY SOLUTION


49 errors are most commonly caused when the printer receives a print job with commands it does not recognize. You can try updating the firmware as this will often resolve the error. Go to HP's website to find the most recent firmware, however this model is fairly old and likely the firmware update will be fairly old.

Sep 25, 2014 | HP Laserjet 2605dn Workgroup Laser Printer

1 Answer

How do I fix the error on hp laser jet printer 49.3066 servie


Remove any network or USB cables from the printer and restart. If th printer comes to ready, print any type of report that you can from the administrative menu. The plug in the network cable, if the 49 error comes back after you plug in the cable then you will likely be able to resolve your problem by upgrading to the latest firmware. The easiest way to do this is via USB. If the printer does not come to ready after the initial restart and the 49 error comes back, then it is possible that either the formatter or a component on the formatter such as the modem is bad. Remove any additional memory that you may have added and the modem from the formatter and restart. Always ensure that the power is unplugged when you are removing or inserting the formatter.

Sep 11, 2014 | HP Colour Laser Jet CM6030F Multi Function...

1 Answer

Printer error :"49.C02 service error " message


i think this caused by your windows is not genuine

Jan 14, 2011 | HP LaserJet 4700 Printer

1 Answer

Hp laser jet 2420d erreur 57.03 they ask me to restart de printer but the error is always stay


One of the printer fans is bad. The main fan is found at the lower front right side of the printer and the sub fan is found on the left side of the printer. Try putting your ear against the center left side cover and then the right front side cover. You might be able to hear or not hear the fans. Of course if you know how to remove the covers, you could look.

Apr 13, 2010 | HP LaserJet 2420dn Printer

1 Answer

HP LASER JET ERROR 49


http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3377075&prodTypeId=18972&prodSeriesId=3377075&objectID=c01571503

May 15, 2009 | HP Office Equipment & Supplies

2 Answers

49.FF95 SERVICE ERROR


Please look on: http://www.fixyourownprinter.com/
There are much solutions of this problem listed ...

For example this (it see good):
http://www.fixyourownprinter.com/forums/printer/46157#1
HP Laser Jet 4250n by TLYNN (3/20/07 12:22 PM) reply + / -
Anybody know the error code "49. FF95 Service Error"
We can't get around this...


Firmware Error 49 by Stephen (edited 3/20/07 12:29 PM) reply + / -
It could be a bad job.

First disconnect it from your network and any PC it might be attached to.

Power cycle it, then if it goes to ready status try the built in test pages, do they work?

If the printer will go to ready status and you have a parallel cable with the proper connector, then you can try upgrading the firmware from a PC, you can also try to upgrade the firmware over the network.

More reading:

http://www.fixyourownprinter.com/search/forums?f=&q=49+4250


Re: HP Laser Jet 4250n by TLYNN (3/20/07 12:59 PM) reply + / -
Still won't go back to ready status. Turns on to the same error code....


Cold Reset HP Laser Jet 4250n by Stephen (3/20/07 1:03 PM) reply + / -
Try a cold reset, it will reset the JetDirect settings, but it's the next step.

Cold Reset:

Power off printer, wait about 5 seconds, then power it on, when asterisks start appearing on the display press and hold the check mark until all 3 lights come on solid, then use arrow keys to find cold reset and push check mark to perform the reset.



Re: HP Laser Jet 4250n by TLYNN (3/20/07 1:06 PM) reply + / -
Thank You so much for your help... but that didn't work either. Same error code showed up.


Re: HP Laser Jet 4250n by Stephen (edited 3/20/07 2:27 PM) reply + / -
Then you probably need to replace the formatter.

Do you have another printer you can swap parts with?

There is a slim chance the memory DIMM is bad, you can try it with the DIMM removed, if there is more than one DIMM you can try installing just one and then the other.
-----------------------------

A 49 error indicates that the formatter could not understand or execute an instruction within a file or cannot interface with an accessory, DIMM, or EIO device. Troubleshooting 49 errors is done through process of elimination. First determine if the printer functions in a stand-alone mode then test communications to the printer.

These errors can be divided up into two categories; the associated troubleshooting depends on the circumstance the 49 errors are occurring.

A 49 error is always followed by Hexadecimal numbers, for instance, 49.00FF. The Hex code is a memory address. Most Hex codes are not documented.


Re: HP Laser Jet 4250n by dmzcompute (3/20/07 2:26 PM) reply + / -
I do not see anywhere where the printer has been disconected from everything. If you have not done so already disconnect every cable from the printer with the exception of the power cable and turn the printer back on and see if you get the error and if not report back here for further instructions.


Re: HP Laser Jet 4250n by Stephen (3/20/07 3:28 PM) reply + / -
You might also try disabling the embedded JetDirect.

To disable the embedded LAN port

Turn the printer power off.

Power on the printer and watch for the memory count to begin.

Hold down the SELECT (Checkmark) button, when you see the memory count begin.

Continue holding down the SELECT (Checkmark) button until all three printer control-panel lights flash once and then remain on. This might take up to 10 seconds.

After the message SELECT LANGUAGE appears on the display, press the UP ARROW button or the DOWN ARROW button until EMBEDDED LAN DISABLED appears on the display

Press the SELECT (Checkmark) button. The printer then continues its power-on sequence with the embedded LAN disabled.

If this works the JetDirect built into the formatter is bad, you can either replace the formatter, or buy an JetDirect to install in an EIO slot.


Re: HP Laser Jet 4250n by Trev Pearson (3/20/07 10:08 PM) reply + / -
The only other thing to try, before spending money, is to get the network administrator to clear the print queue for that particular printer and then turn it on.

The theory being that a 'corrupt' print job is still in the system and as soon as the printer is turned on, that 'corruption' floods the network card with garbage which promptly goes 49.

If the printer comes 'ready', great. Then do a firmware upgrade. If not, then you will have to spend money on a new formatter.

Regards

Trev


Re: HP Laser Jet 4250n by roadrunner178 (6/21/07 2:09 AM) reply + / -
hi.
With a cold reset ,my problem solved.
try this as a first solution.
thank you


Re: HP Laser Jet 4250n by Anonymous (7/31/07 1:20 AM) reply + / -
Re: HP Laser Jet 4250n by Stephen (3/20/07 3:28 PM) reply + / -
You might also try disabling the embedded JetDirect.

To disable the embedded LAN port

Turn the printer power off.

Power on the printer and watch for the memory count to begin.

Hold down the SELECT (Checkmark) button, when you see the memory count begin.

Continue holding down the SELECT (Checkmark) button until all three printer control-panel lights flash once and then remain on. This might take up to 10 seconds.

After the message SELECT LANGUAGE appears on the display, press the UP ARROW button or the DOWN ARROW button until EMBEDDED LAN DISABLED appears on the display

Press the SELECT (Checkmark) button. The printer then continues its power-on sequence with the embedded LAN disabled.

If this works the JetDirect built into the formatter is bad, you can either replace the formatter, or buy an JetDirect to install in an EIO slot.

THANK YOU WERY MUCH
FROM TURKEY
ZAFER

Jan 02, 2009 | HP LaserJet 2420dn Printer

1 Answer

Solution


first upgrade the firmware from HP page
second try to print from diferent port
third if the 2 other solutions dont work for you, replace the formatter.

Jul 01, 2008 | HP LaserJet 2420dn Printer

1 Answer

HP Laser Jet 2420D


reinstal the drivers and report back

Mar 31, 2008 | HP LaserJet 2420 Printer

1 Answer

Hp laser jet 2420d printer


check the scan unit or change it

Mar 22, 2008 | HP LaserJet 2420dn Printer

Not finding what you are looking for?
HP LaserJet 2420dn Printer Logo

327 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...