Question about NEC Electra Professional ETW-16DC-2
I think I might be missing a manual, as I have hints this can be done, but cannot find a way to do it.
There are 6 lines coming from the CO. There are about 30 internal extensions.
I want it when a call comes in on any of CO lines 1-4, it rings at stations 1-4. I have it doing that.
I want it when a call comes in on any of CO lines 5-6, it rings at stations 5-6. I have it doing that too.
I want it when stations 1-4 have rung for 20 seconds and nobody has answered, it then rings at stations 5-6. This eludes me.
I want it when stations 5-6 have rung for 20 seconds and nobody has answered, it then rings at stations 1-4. This eludes me too.
What I have tried:
I have tried creating a tenant group 01 for stations 5-6, and assign trunk-to-tenant. This seems to be for tenants making outgoing calls, not receiving incoming calls.
I have tried setting up ACD/UCD, I found this a bit confusing, and quickly came up against it being a hunt group, only one phone rings at a time. I need all phones to ring together.
I have searched for some way to associate a trunk group to a tenant group. There are many pages in the manual about a tenant accessing outside lines, but the only page in all my manuals that suggests that tenants can receive is on a page called something like "ECR call delay."
The reason this happened is because the batteries died in the unit, and in replacing them, the system was set back to factory defaults. This is the only thing I haven't been able to restore.
In memory block 4-1 for the extension's port, The Lkey for the CO line is lit green for immediate ringing, red for delayed ringing, and off for no ringing.
In memory block 1-1-77 you enter the CO's delayed ringing timer in seconds.
I wouldn't try and deal with seperating into tenants.
What I would suggest is in 4-19 restrict outbound trunk access (corresponding Lkey for CO line is lit to restrict)
Stations 1-4 would not be allowed to dial out on CO lines 5-6
Stations 5-6 would not be allowed to dial out on CO lines 1-4
This way Company A is not tying up Company B's CO lines for outbound calls and vice-versa.
Posted on May 10, 2008
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Posted on Jan 02, 2017
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