I think I might be missing a manual, as I have hints this can be done, but cannot find a way to do it. There are 6 lines coming from the CO. There are about 30 internal extensions. I want it when a call comes in on any of CO lines 1-4, it rings at stations 1-4. I have it doing that. I want it when a call comes in on any of CO lines 5-6, it rings at stations 5-6. I have it doing that too. I want it when stations 1-4 have rung for 20 seconds and nobody has answered, it then rings at stations 5-6. This eludes me. I want it when stations 5-6 have rung for 20 seconds and nobody has answered, it then rings at stations 1-4. This eludes me too. What I have tried: I have tried creating a tenant group 01 for stations 5-6, and assign trunk-to-tenant. This seems to be for tenants making outgoing calls, not receiving incoming calls. I have tried setting up ACD/UCD, I found this a bit confusing, and quickly came up against it being a hunt group, only one phone rings at a time. I need all phones to ring together. I have searched for some way to associate a trunk group to a tenant group. There are many pages in the manual about a tenant accessing outside lines, but the only page in all my manuals that suggests that tenants can receive is on a page called something like "ECR call delay." The reason this happened is because the batteries died in the unit, and in replacing them, the system was set back to factory defaults. This is the only thing I haven't been able to restore.
In memory block 4-1 for the extension's port, The Lkey for the CO line is lit green for immediate ringing, red for delayed ringing, and off for no ringing.
In memory block 1-1-77 you enter the CO's delayed ringing timer in seconds.
I wouldn't try and deal with seperating into tenants.
What I would suggest is in 4-19 restrict outbound trunk access (corresponding Lkey for CO line is lit to restrict)
Stations 1-4 would not be allowed to dial out on CO lines 5-6
Stations 5-6 would not be allowed to dial out on CO lines 1-4
This way Company A is not tying up Company B's CO lines for outbound calls and vice-versa.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Solid lights mean it's not programmed in the ICD group. Depending on the issue of your system cabinet, ICD ring group pilot numbers begin with 600 or 601 and grow to as many as you need. Each phone that rings has to be a member of the group and you can program it to not ring, ring immediately, or a delay of up to 6 rings. In my office system ICD group members are assigned in system program 620.and the ringing is programmed in 621. It's not entirely friendly to change it by hand as the tables are assigned by group and position, but it can be done.
It's an installer function and requires the system password or permission to change it.
The extensions need to be added to the ICD group and given either an Immediate or some ring delay. It's fairly easy to tell because if they're not in the group the line is red and doesn't blink on incoming calls. By default ICD group 1 is access code 600 or 601(try dialing it on the intercom from any phone and see if your phones don't start ringing). Unfortunately, you need higher level access to modify ICD groups. It's either done from the programming tool, or a phone with a class of service allowed to make such changes.
Which system? Ring groups are set up with 500-529 access codes, notably 529 is the one for voice mail. Look in your installers guide for MMC that deals with HUNT groups and assign the extension to a new group.
If you need a manual, post back with your system model.
When the system was installed, if you or your installer programmed it properly you set up ICD groups. Each extension that you want to ring goes into the members of the group and you can specify how the phones ring. It will also blink the buttons on incoming calls and you can pick up the call from anywhere by just pressing the button.
The programming manual is pretty specific on how to set ICD groups up. Your 5 fing delay is fairly long, so other factors need to be considered regarding intercept and No Answer call forwarding.
It's beyond the scope of a free forum to give specific programming help.
The phone has to be a member of an ICD group and have the ring set to immediate. Since this is a SYSTEM program, I don't think you can change it without the assistance of a programmer.
If you somehow have access, it's changed in programs 620-622. You need to know which group is assigned, usually group 1 put you can find that in 622. Members are set in 620 and the ring delays are in 621.
A Panasonic TDx system has 2 types of call logs, one personal for the set, and one for the ICD group.
Pick a spare button, press PROG, the button, and dial 54 STORE.
If you had incoming: 00x on your display, that button will light and you can now press it to see who called. Your Navigator UP/DONW key will step you forward or backward through the log. The LEFT/RIGHT key will display the 4 lines of the display if you're not using a 7636 phone.
If you want to see incoming calls to a particular ICD group, pick another button, and dial 54 plus the ICD group number. For example, I used 100 as my ICD group (now 600 by default). I have 2 buttons, one logs my extension calls, one displays the system calls.
It sounds like your dealer didn't properly set up incoming call distribution groups. They probably just gave you the "default" settings and left you a manual, took the check and said, "Good bye, and good luck!"
I think you mean transfer instead of forward. Your incoming calls should go through an Incoming Call Group - even if you're the only person in the group. Then you can handle the calls as they come in, transfer them out, and if you run out of buttons the system can even queue the calls up until you can get to them.
We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.