Question about HP Photosmart Premium C309A All-In-One Printer

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Why won't my printer recieve fax but will send one?

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Perform the steps given on the document.
Click on the link below to open the document,
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01633010&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

Posted on Jun 02, 2010

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You can start by making sure that the photocopy is working, this is to ensure that the scanner is working. Next, try to isolate the issue if this is only happening to only one fax number? If all of these have negative results, I suggest for a hardware reset. Follow the steps for reset found here, How to Reset the HP LaserJet Pro M1536dnf Multifunction Printer. Goodluck :)

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The problem could be to the transmission signal. Try to set your Fax Send Speed to 9600 bps. On your printer operator panel, press Setup > Fax Setup > Dialing and Sending > Max Send Speed > select 9600. Hit Ok to save the setting.
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Is there a dial tone if you pick up the reciever ? Can you send faxes or use the machine to make a phone call ? If you can make calls or send faxes the machine probably needs to be set to the auto recieve mode so that it automatically answers when a fax is being recieved. If no dial tone you may have a loose connection to your phone jack.

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Well it was fixed after I called our telephonecompany.
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