Question about Dell Inspiron 1521 Laptop

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I'm having problem with the microsoft webcam for the dell inspiron 1521. The webcam doesn't work and I bought the computer not long ago.

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Hi,

Please let us know the complete model number of the webcam and also whether you have installed the latest drivers for webcam. Any other relevant details.

Thanks for using FixYa.

Posted on Jun 02, 2010

  • 7 more comments 
  • zabka918 Jun 02, 2010

    The webcam came with the computer. It's called Microsoft LifeCam. Can you tell me where i can find the number you need on the computer.

  • AliTech110
    AliTech110 Jun 02, 2010

    Many thanks for the reply.


    To check whether the drivers for the webcam are installed properly or not, kindly open the Device Manager by using these steps:

    1) Assuming that you are using Windows Vista, click Start button, type devmgmt.msc in the Start Search box, and then press ENTER
    (If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.)

    2) Expand the following entries:
    a.Sound, video , and game controllers
    b.Imaging Devices



    3) Look for a black exclamation point (!) on a yellow field next to a device. The exclamation point indicates that the device has a problem.

    Please reply with the findings. Thanks again.

  • zabka918 Jun 02, 2010

    I followed your instructions however there was no exclamation point. Please advise on what else to do. Thank you

  • AliTech110
    AliTech110 Jun 02, 2010

    Many thanks for the feedback.


    To rule out a hardware problem of the webcam, kindly connect the webcam to any other computer and check whether it works or not. Thanks.

  • zabka918 Jun 02, 2010

    I can't. The camera is installed right into the top of the window of the laptop computer so there is no way of removing it.

  • AliTech110
    AliTech110 Jun 02, 2010

    Do you mean it is a built-in webcam? Kindly reply.

    Thanks again.

  • zabka918 Jun 02, 2010

    It's a laptop integrated webcam. When I go on skype, it and click start video the light on my laptop goes on as if it's working but there is no image.

  • zabka918 Jun 02, 2010

    Yes it's built-in. Sorry I must of not made it clear when i said it came with the computer.

  • AliTech110
    AliTech110 Jun 02, 2010

    Thanks for the reply.


    You can check the webcam by capturing a video clip using Windows Movie Maker program. To start Movie maker, click on Start button, select Windows Movie Maker from list of programs. Then in the Movie Maker window, click on File and select Capture video. Then click Next and folow the prompts. If the webcam is properly installed, you will be abl;e to capture and save a video clip.

    Thanks.

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You can try using the Windows Vista drivers and see if they works. As Dell does not list your machine on it's Windows 7 compatibility list that will probably be the best to try the Vista drivers.

http://support.dell.com/support/downloads/download.aspx?c=us&cs=08W&l=en&s=bsdv&releaseid=R173082&SystemID=INS_PNT_PM_1521&servicetag=&os=WLH&osl=en&deviceid=15135&devlib=0&typecnt=0&vercnt=3&catid=-1&impid=-1&formatcnt=0&libid=17&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=235336

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One of these should work.

http://search.dell.com/results.aspx?c=us&l=en&s=gen&cat=sup&k=inspiron+1521+webcam&rpp=12&p=1&subcat=dyd&rf=all&nk=f&sort=K&ira=False&~srd=False&ipsys=False&advsrch=False&~ck=anav

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Hi,

You will need the HCSD driver/patch.

http://support.microsoft.com/kb/923293

Hope this helps

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