Question about Tomtom GO 910 GPS Receiver

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GO 910 keeps freezing every step of the way. Deos not switch off.

Halfords tell me software is corrupted and needs offloading and reloading. Is that correct? If so,how would i do that?
On switch on the sreensaver comes on and stays on a long time before it moves on and no matter which button is pressed it does not respond.

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  • peterburton1 Jun 02, 2010

    Need to get my computer up to speed. Hope solution will fix prob. Thanks for the input.
    Ta very much.

  • peterburton1 Jun 02, 2010

    Need to get my computer up to speed. Hope solution will fix prob. Thanks for the input.
    Ta very much.

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1- Right click on your Desktop select New > Folder. Name this folder Backup.
2- Connect the GO 910 to the computer, reset the device using the reset hole on the bottom, and then turn back on.This following link will allow you to locate the reset hole on the GO 910 http://www.tomtom.com/support/index.php?Language=1&query=reset&FID=4229
3- Click on Start > My Computer > TomTom Drive which should be under Device with Removable Storage.
4- Once you double click on the TomTom Drive, you will then be able to see all the files and yellow folders which you have on the GO 910.
5- I want you to select and copy all the files and yellow folders, go to the Backup folder you created and paste there.
6- Once that is done successfully, Click again on Start > My computer and this time I want you to right click on the TomTom Drive and select Format (FAT or FAT 32).
7- Once you have formatted, I will then need you to go back to the Backup folder and select the following 7 yellow folders: Western Europe Map, North America map, Guam map, Canary Island map, Zip, Loquendo TTS and Voices.
8- Copy those 7 folders and paste them back onto the GO 910 (Start > My computer > TomTom Drive, and click on paste into the TomTom Drive).
9- Once that is done, you can now download TomTom HOME (if you do not already have HOME installed) to re-install the application back on your GO 910. Could you please click on http://www.tomtom.com/plus/service.php?ID=17&Language=1 and select the first choice downloadable choice, which is Download (EXE). Download and save this to your desktop.
10- In TomTom HOME, if pop-up window does not appear notifying you of updates, then simply click on ''Update now'' which is on the top right hand corner.
11- Once a download has been found, please install the application and test the GO 910

Posted on Jun 02, 2010

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