I was deliting a recording and it got stuck i tryed to turn it off and its still stuck and i pressed the reset button lots of different times and ways but its still stuck on a blue screen that says deliting
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I had the same problem. I opened my zen V plus and noticed that the recording switch did not have the proper tactile feedback, which means the spring is somehow jammed and the contact blade can open or close the contact randomly. I scratched away the top half of the plastic casing (which was abnormally soft) and removed with a tweezer the tiny blade that closes the contact. I refit the whole thing back together and it works fine. Obviously the voice recording function is gone, but personally, I don't care...ht tactile feedback (spring not working properly. So I decided
If a reset does not work then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!
this helped me as after it rebuilds the libary then it always froze on a song let the battery run out! this worked for me straight away and i had tried loads of other ideas this actually came from the tech guys !!!
Detach the player from the PC if it is connected, and turn off the player.
Press and hold the Play button while powering on the player.
When the player displays the Creative logo, release the Play button
Select Format (All) and select Yes to format the player.
After the player has finished formatting, select Reboot.
Have you tried updating the firmware of your Zen V Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.
try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.
By the way, before updating the firmware, let the battery have a full charge, ok