Question about Epson ACULASER CX11NF All-In-One Printer

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Replace photoconductor message

I really have to keep printing for a meeting in the morning. Is there anyway to bypass this "replace photoconductor" message on my Epson Aculaser cx11nf printer until I can get to the store tomorrow evening? Please help ASAP

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The only instructions I can find to empty waste toner from the photoconductor are to remove 2 screws. Which 2 screws?

Posted on Feb 14, 2013

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You will need to empty the waste toner and remove and replace the reset chip on the photoconductor to get rid of this message.

This is a very simple procedure explained in more detail :

http://www.zinetic.co.uk/video/epsonc11drum.aspx

Posted on Mar 15, 2011

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I am looking into the reset chip which you can find in ebay.
The cost of the new chip is around $15 dollars

That will make the msg dissapear.

I do not want to buy a $200+ unit.... :(

Posted on Jul 27, 2010

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Posted on Jan 02, 2017

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If a consumable product reaches the end of its service life, the product stops printing and displays the following messages in the LCD panel or the window of EPSON Status Monitor 3. When this happens, the product cannot resume printing until you replace the depleted consumable products.

The photoconductor unit comes to the end of its service life. Even if this message is displayed in the LCD panel, you can continue to print for a short time by pressing the B&W Start or Color Start button on the control panel. The message in the LCD panel changes from Replace Photoconductor to Worn Photoconductor.

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You can buy a new chip , empty the waste toner and then keep printing. Its only if the message is "replace photocnductor " though..

http://www.tonerangel.us/instructions/default.aspx

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The kill chip on my C1100 is actually on the side of the photoconductor. Open the top lid, pull up the orange handle on the right, and pull the photoconductor out. The killer chip is on the left hand side of the photoconductor. It is possible to buy new chips for about £15. I tried this, and it quickly died :( genuine photoconductors should last for thousands of pages, so are worth the money.

You really need to keep an eye on the photoconductor gauge on the printer screen on your computer. Mine got very low, and I hadn't noticed. Best to be prepared !

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There are several "doors" on the C1100. You need to open the door on the top. You will see an orange handle on top of the photoconductor, to lift it out. You can't lift it out, until you've pulled the orange handle on the far right up first. You then need to buy a new photoconductor - these are £150 - £180 ish. There are cheaper solutions, such as just replacing the "killer chip", which tells the printer how many sheets you've printed, but in my experience, the replacement chips soon become faulty, and render the printer useless. I know it sounds a lot of money to replace the photoconductor, but you need to do a lot of printing before it's time to replace it.

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Clearing message after "replace photoconductor kit" message came on


To reset the photoconductor page count:
  1. Turn off the printer.
  2. While the printer is off, press and hold the Select (pattlnk_1262005_1956-enus20772_selectbuttonicon_t64x_en_us.gif) and Return (pattlnk_1262005_1950-enus21096_returnbuttonicon_e340e342_en_us.gif) buttons on the operator panel.

    pattlnk_1262005_208-enus21096_oppanelbuttons1_e340e342_en_us.gif

  3. While keeping both buttons held down, turn the printer back on. Keep holding down both buttons until the printer screen displays Performing Self Test or CONFIG MENU.
  4. Release the buttons when you see either of these messages.
  5. If Reset PC Cnt does not then appear on the screen, press the left or right menu button until it does.

    pattlnk_1262005_2017-enus21096_oppanelbuttons2_e340e342_en_us.gif
  6. Press the Select button once. The message Resetting PC Cnt Value should briefly appear on the screen, indicating that the photoconductor page count has been reset.
  7. When the display shows CONFIG MENU again, power off the printer.
  8. Wait five or more seconds and then power the printer back on. NOTE: Do not hold any buttons down when powering on the printer during this step.

    The photoconductor page count should now be reset. At this point, it is recommended that you print a menu settings page to confirm this. Do the following:
    1. With the printer at the Ready status, press the left or right Menu button until UTILITIES MENU appears on the screen.
    2. With UTILITIES MENU on the screen, press the Select button once. A new menu should appear.
    3. If Print Menus is not displayed on the second line of the screen, press the left or right menu button until Print Menus appears.
    4. Press the Select button once. The message Printing Menu Settings should appear on the screen and the printer will print out one to three pages of printer settings.
    5. Look for a heading labeled Cartridge Information on one of the menu settings pages.
    6. Under Cartridge Information, look for the word Photoconductor. Confirm that the level of the photoconductor says OK or is close to 100%.
    7. If the photoconductor is still reading low, try printing 10 - 20 more pages.
    8. Print the menu settings page(s) once more. Confirm that the photoconductor level is now at OK or close to 100%.
    9. If the photoconductor continues to give a low reading, repeat this entire procedure again from the beginning to reset the counter once more.
    10. If the photoconductor reading is still low after two attempts to reset the counter, the printer may require service.

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The reset chip will not provide you with a long term solution to your problem. The photoconductor unit is now full of waste toner and the photoconductive drum, prime charge roller and wiper blade are all worn, this is the cause of the message. Your only real and the correct solution is to replace the Photoconductor unit with a new one. Remember that this is part of the consumable set for this printer and is therefor costed in as part of the cost per page.
Should you proceed with the replacement chip, you will be opening yourself to deminishing quality print and eventual failure of the unit.

Gremlin11

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Turn printer off and remove photoconductor unit, close covers and turn printer back on without photoconductor, error will appear that you need to install photoconductor, install photoconductor and wait til it calibrates, if same error appears photoconductor is a consumable part you will have to replace it then.

Pls dnt 4get to rate solution. TY

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