Question about Scanners
I am using Vista 32 on a Dell XPS. I tried to install a new Fujitsu ScanSnap S300 which uses proprietary drivers rather than TWAIN or ISIS. While it installed, whenever I tried to access I got the error message: FuSSMon has stopped working. Software I have on this computer includes Norton 360 and Tweak VI. I spent hours with Fujitsu tech support and they even took over the computer. Of course we did the usual Uninstall and reinstall using FTP programs. I do not see this problem discussed online which makes me think it is some conflict on my machine. I have never had a problem before with any installation. My Epson flat bad scanner works with TWAIN. Any thoughts?
Find your specific scansnap product and update it:
A user had a similar issue and I found this update for the scansnap S1500 manager:
This occurs with certain Intel dual core processors, so you might be effected accordingly.
Posted on Aug 14, 2009
Fujitsu has to send you 3 files to replace, keep trying the help line until you get a live person; they will email them to you. call 1-800-626-4686. This problem is not specific to Dell, happens on Compaq too.
Posted on Jul 24, 2009
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