Question about Whirlpool GH7208XR Convection / Microwave Oven

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Whirlpool Velos GH7208XR microwave convection - is this a lemon? Purchased this microwave-convection oven-exhaust hood combination back in August, was a floor model, parts were missing, spent months getting the essential parts and then months waiting for a contractor to install. Finally installed yesterday to find it doesn't work. We found the wires going into the door were pinched and actually arcing and sparking as the door was moved, so unplugged immediately. Closer inspection revealed the ground (green) wire was broken, and several others appeared to be partially broken, with exposed copper. This seems an awful design flaw, no sheathing at all over a dozen or so tiny wires through a small juncture with repeated flexing. We are a month out to have a service tech come to the house, and they will obviously not be able to just repair such a problem without taking the unit. Who knows how long it will be gone, then, and if it will actually be fully functional when it is returned to us. I have thought about taking it to a shop in person to deliver it for repair. My preference would be to see the unit rewired, and sheathing applied to the wiring bundle to protect it from the pinch point, but I don't know if that is possible. Since I've never seen the inside of such an appliance, I don't know what is possible. The control panel is on the door, so the wires to the door are not redundant; the passage for the wires appears to be small, so I don't know how large the total bundle size could be, or what could protect it, and withstand the heat of the convection oven. I also don't know if the wiring problems may have caused problems in the solid state electronics, for problems to come along immediately or as a trickle over time. I am still under warranty, and seriously considering returning the unit and getting my money back. Nothing else has the features this one has, so I will be very disappointed, especially after reworking my cabinets to make this fit. But I don't want to fight with hundreds of dollars in out of pocket repairs for the life of this if it turns out to be a pig of an appliance with loads of fancy features and tons of repairs. Whirlpool denies there has been any recalls or reports of problems with this, but the online reviews tend to be either ecstatic or dismal. There is an option to buy an extended warranty, and I may do that if I decide to keep this unit, due to reviews. But if there are multiple repairs in a year, and each takes months to repair, during which I am out both the microwave and the exhaust hood and lights, this does not seem to be worthwhile. So, is there hope for this to be a reliable appliance? Have I just had a round of bad luck with an otherwise effective piece of equipment? Would an extended warranty be of benefit, any reviews on whether any hope for timely troubleshooting and repairs is truly possible under such a contract? Or is this a boat anchor, and should I ditch it ASAP? Thanks for any info or advice -- Ducky The following link is to the whirlpool site for this product. http://www.whirlpool.com/catalog/product.jsp?src=MICROWAVES&cat=90&prod=1298

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We have had this model for four years. We have finally received the dreaded F7 error code. I am very ********** given how much we paid for this. Before the error code, we had no problems and enjoyed this microwave. Given the costs of this high end microwave, I believe Whirlpool should back up the warranty. I am in the process of dealing with them to see if they will replace or or have it fixed free of cost. If not, I will follow Consumer Reports and get the Samsung or get a Sears product as they are usually pretty good with backing up their products.

Posted on Oct 09, 2010

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Posted on Jan 02, 2017

MicrowaveSvc
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SOURCE: I have a Whirlpool velos

The first thing to try is a "hard reset". Unplug it from the power line for a few minutes, plug it back in, set the clock, then try again.

There should be a "mini-manual" hidden inside the unit behind the control panel, which is very helpful when troubleshooting.

If you or someone you know decide to work on it, we have *critical* safety, disassembly, and troubleshooting info at our site, and our link is at our listing here on FixYa: http://tinyurl.com/yzjozk

Does the code appear all the time, only when you cook using a certain mode, or any time you cook, etc.?

We're happy to help and we appreciate your thoughtful rating of our answer.

Posted on Mar 30, 2008

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