Question about HP Pavilion dv5-1000us Notebook PC

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My hp is not reading any disc - HP Pavilion dv5-1000us Notebook PC

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  • acskerr Jun 02, 2010

    So it sounds like you have tried multiple CD's in your drive but the computer will not read any of them. What is your Operating System? When you go to My Computer, do you see an icon for the CD drive? When you go to Control Panel > Device Manager do you see an "!" next to the cd/dvd drive listing?

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Hi ,
Before you install the drive please do these steps to resolve the issue.Go to start?right click my computer ?select manage?device manager.You will see the drivers for the devices listed that has a + sign next to it.Click on the + sign next to cd/dvd drive?look for any exclimation mark or a question mark against the drivers listed below.A question mark means there is not driver installed and an exclimation mark means that the driver is not installed properly.So right click on the drivers listed and uninstall it one by one,even if the driver is listed normally need to uninstall it .Restart the computer and then check if the drive is reading the disk or not(The driver reinstalls automatically after restarting the computer ).
If it is the same then go to start?run1♠type regedit?enter?the registry opens up ?then click on the + sign next to the following keys?HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} highlite the key 4D36E965-E325-11CE-BFC1-08002BE10318 and on the right hand side look for the upper and the lower filter key if any select it and hit delete.Restart the computer and then check.
If this also does not help then the driver needs to be downloaded so go to the hp website that is www.hp.com/support.On the first screen select United States and then under support and drivers put in the model no where it says for product,click on software and driver downloads and then download the driver.
all the best

Posted on Jun 02, 2010

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