Question about Kenmore 43142 Front Load Washer
To access the drain pump, follow the steps provided in this link:
If your drain pump does not have a screw off cap, you will need to remove the large drain hose from the inlet side of the pump and check for obstructions.
If you have any questions about this procedure, please post back and let me know. I hope this helps you.
Posted on Jun 02, 2010
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Posted on Jan 02, 2017
There is a manual release tab you can use to open the door. Make sure you unplug it first. Remove the bottom front service panel. Carefully reach up and pull the manual release tab on the bottom of the door lock assembly until you hear it click. Wear some gloves there can be sharp edges on the inside of the machine panels. Hope this helps.
Posted on May 13, 2009
HI, check the following to address this issue.
1. Clogged drain line or water pump
Check to see if there's something stuck inside the pump or the drain hose connected to the pump (pump is usually located at the bottom and towards the back of the washing machine).
2. Water Pump
If the drain line isn't clogged, you may have a problem with the water pump such as a frozen pulley or a broken impeller. If that's the case replace the water pump. Note: if you have a belt driven washer, check the belt(s) for cracks, as this would be a perfect time to replace the belt(s) if needed.
**The most common issue will be an obstructed hose or, line
Posted on Aug 05, 2009
I'm sure this is probably too late, but hopefully it will help some else. I just had the same problem. First, unplug the power. Then take the lower front panel off and grabbed a bucket. Place the bucket under the large "plug" on your right. This is the drain. Slowly unscrew the drain plug, Hold your nose as it will probably smell. Allow the water and such to drain into the bucket. When you see the blob of wet lint drop into the bucket you will know why the machine refused to work. Make sure you clean the drain plug and screw it back in tightly. Put the lower panel back on and reconnect the power. I hope this resolves your issue.
Posted on Oct 10, 2009
"F21" is a Long Drain error code which is usually an indication that you may have an obstruction somewhere in the drainage system. Most commonly, there is something lodged in the drain pump or inlet line running from the wash tub to the pump. There is a white screw off cap on the drain pump that you can remove to inspect the pump impeller and clean. The following link explains:
Included is a follow-on link that explains how to check the drain pump to clean. You may also have to remove the inlet hose that runs from the bottom of the wash tub to the inlet side of the drain pump. Debris and small articles of clothing such as socks or under garments can become lodged in this area as well causing the drain cycle to fail.
NOTE: A "SUD" error code can often occur in conjunction with the "F21" error code. This is due to air being detected in the drainage system, which can occur if the pump is not running, or if you have an obstruction BEFORE the pump. You need to remove the inlet hose from the pump to ensure it is also not blocked. Correct your drainage system fault, and the SUD error (if displayed) should go away.
NOTE: If these preliminary measures do not correct your problem, you may have to replace the drain pump. It does not take much to damage the pump impeller or motor. Since the error code is generated if the drain cycle exceeds 8 minutes, if the pump is damaged and can't pump at the required volume, the error code will continue to appear until the pump is replaced. If the pump requires replacement, the following link explains how:
If you have any questions about this repair, or need additional assistance, please let me know. I hope this helps you.
NOTE: For an explanation of all the error codes, each one of these washers comes with a technical data sheet inside.
To access, you will need to remove the lower toe panel under the door. The access screws are located under the bottom front edge of the panel. You may have to prop the two front fett of the washer up for better access ( a 2x4 works well for this). With the screws removed, the panel should drop down, then come off. If the tech sheet isn't directly behind the panel, it will be affixed to one of the interior cabinet walls.
The tech sheet lists all error code definitions, troubleshooting data, diagnostics procedures and wiring diagrams. I mention the tech sheet because you may need it to troubleshoot this error code.
Read through the information provided and let me know if you have any further questions.
Posted on Mar 31, 2010
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