Question about Kenmore Washing Machines

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The washer makes a very loud "thunk" and stops suddenly at the end of the wash cycle. Does not seem to be spinning as much water out of the clothes at the end of the rinse cycle also.

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  • oldguy5 Jun 02, 2010

    Can you provide the exact Make, Model and Kenmore model number? .......... Kenmore model numbers use the format ###.######## with the first three digits of 110 for Whirlpool manufactured machines......... The model number on top load washers is usually found by lifting the lid and looking above the tub. The Fixya numbers are Stock Numbers. Since basic top load direct drive, top load electronic and front load washers are very different, the actual Model Numbers are necessary to correctly diagnose the problem. On top load, direct drive machines the problem(s) could be related to the brake and motor coupler or clutch.\\

  • emmalee_smit Jun 02, 2010

    Hi,
    It is a Kenmore 80 series, model # 110 28822791. We purchased it in 6/99 and have had 2 service calls. 10/2005
    The coupler, motor/gearcase was replaced in 10/2005.
    thanks

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First, see the Sears parts site for your washer:

http://www.searspartsdirect.com/partsdirect/getModel!retrieve.pd?modelNumber=110+28822791&pathTaken=partSearch

and you'll see a list of major sub-components with diagrams and parts.

A couple of possible solutions to your problems.
First: Banging during hard stop.

Assuming that the springs are OK and that the vibration pads are in place and not worn, (See the Sears diagram or the following Whirlpool Service manual)

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf

the problem points to the brake.

The washer uses a brake system to stop the basket at the end of the spin cycle.

Just like a brake on a car, it's designed to slip a bit so that the basket / car doesn't come to an abrupt halt.

Over time, the brake shoes can jam against the brake drum and bring the basket to a halt too quickly with a lot of noise.

A way to solve this (that I tried and it works) is to pull the basket tube / brake assembly and if the brake shoes look OK, spray a small amount of silicone spray on the inside of the brake drum.

Following is a description of how to remove the cabinet, pump, motor, transmission and basket drive tube on Whirlpool / Kenmore / Roper direct drive washers.

As an aside, you don't need a special spanner wrench to remove the spanner nut. I've found that a short (10") pipe wrench hooked over one of the spanner nut tabs and tapped with a hammer will usually loosen the nut. Also, rather than hitting the Drive block directly with a hammer, put a short piece of wood under it first to protect it.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137


Following are the Whirlpool Service manual for this type of washer and the Whirlpool parts list for their commercial washers although the consumer models are basically the same. Whirlpool (and Sears) have replacement brake pad / spring sets.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf


It's not an especially difficult job and can definately save you the cost of a repair person.\

Second: Not draining / spinning well enough.

I'd check both of the following while you have the drive tube out for the brake fix.

Kenmore / Whirlpool top load, direct drive washers use a "Motor Coupler" between the motor and transmission.

It's used as a fail safe device and consists of three parts.

Two of the parts are the same, plastic units with three prongs that fit on one of the motor output shafts and the other on the transmission input shaft. Between them is a rubber piece with six holes.

The power from the motor is transmitted through the rubber piece to the transmission.

The other shaft on the motor directly drives the pump.

If the motor coupler is broken, or worn, the motor may not be able to send full power to the transmission for agitating or spinning.

See the following for how to remove the cabinet, pump, motor and motor mounting plate to inspect and replace the motor coupler.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

If the coupler looks damaged, it's a relatively easy fix.

Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.

Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.

Put the rubber piece on the transmission plastic piece.

Replace the motor mounting plate.

Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.

Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.

Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.


If the motor coupler is OK, the problem could be the clutch:

Sears has a replacement clutch band kit.

See the following for how to pull the pump, motor and transmission.

You DON'T HAVE TO PULL THE AGITATORS OR TUB.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137&osCsid=65fc1c013d6130868b14c8bb4baf7bfd

Also see the Whirlpool / kenmore service manual for these washers.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf

Both the Motor coupler (available from most appliance parts stores) and the clutch band kit are relatively inexpensive.

See the Following Whirlpool parts list for alternatives to the Sears part numbers.

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf

Posted on Jun 02, 2010

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