Unplug the printer from the wall. Noe remove the power brick from the printer
for 60 seconds. This will reset any error message the printer is getting. Plug
the printer back in.
Turn on the printer. Open up the printer and take out the black cartridge and
reseat it. Do the same for the color cartridge. Now close the printer and it
will print an alignment page. Any error messages?
If you still get the error message, then it's possible that the sensor in the
Dell Series 5 ink cartridge is bad. If this is a new Dell Series 5 ink
cartridge, then take it back to the place of purchase for a replacement or
black = black side(left) color = color
photo cartridge = black side(left color = color side(right)
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This is not a good thing, a technician who can pull it apart for you is about the only Fix, it sounds like the scanner module would need to be replaced.
To be honest a replacement printer would be cheaper.
If the printer is off, turn it on. If the printer is busy, pause or stop the
job. Open the printer by lifting the scanner bed.
The print cartridge carrier automatically moves to the center of the
cartridge bay. Note that the Photo All-in-One Printer 962 can hold the scanner
bed in the upright position without a prop. Press down on the tabs to open the cartridge carriers.Remove the old ink cartridges.
If you get black pages output from copies there is either light getting to the scanner (from an outside source) or the scanner itself is damaged. Most likely the latter issue. You can try puttnig a couple of extra pieces of paper on top of your scanned document before scanning (place the image directly on the glass, throw a few pieces of paper on top, and then close the cover. If the issues are still present there is a hardware failure with the scanner device itself.
Hi, The all in one solution software you used in XP doesn't work fully with Vista.
But you can still scan and copy by using Windows Photo Gallery.
1. Click on files tab at the top in Window Photo Gallery.
2. Click on import from camera or scanner.
3. Highlight your scanner icon (eg Dell A920) then click import.
4. New scan window will popup, now you can preview or scan using this basic looking Vista utility.
I contacted Dell Techical Support and they connecting to my system where they ran a cleanup utility (I think it deleted all the printer drivers) and then we downloaded the latest drivers and reinstalled the printer. At first it didn't appear to work correctly, but upon rebooting the system the printer was working correctly - scanner included. At the moment, all is well.