Question about Dell 962 All-In-One InkJet Printer
Scanner not working on Dell 962 but printer does print; how long do these printers last?
Can you copy a document, when you put it under the glass? B&W and color?
If so, then it is a driver issue. Try reinstalling the printer by following the instructions located at...
962 All-In-One Inkjet Printer owners thread (W7)
If not, then...
Unplug the printer from the wall. Noe remove the power brick from the printer for 60 seconds. This will reset any error message the printer is getting. Plug the printer back in.
Turn on the printer. Open up the printer and take out the black cartridge and reseat it. Do the same for the color cartridge. Now close the printer and it will print an alignment page. Any error messages?
If you still get the error message, then it's possible that the sensor in the Dell Series 5 ink cartridge is bad. If this is a new Dell Series 5 ink cartridge, then take it back to the place of purchase for a replacement or refund.
black = black side(left) color = color side(right)
photo cartridge = black side(left color = color side(right)
Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.
Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.
It's possible to pirchase a Dell Series 5 ink cartridge with a bad sensor. Please take it back to the place of purchase for a replacement.
Posted on Jun 02, 2010
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Posted on Jan 02, 2017
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