The display does not allow iany viewing area. Does the external monitor port use the same drivers and video card? Everything works fine using external monitor. I would have thought it would which sorta eliminated those issues as the possible problem
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try to switch the blue VGA cable that is connected from the laptop to the external monitor. You may also restart your laptop and set aside the external monitor to check if the laptop is still experiencing garbled display... If it still is, then it is a monitor issue and need to address to HP personnel by calling HP hotline. Otherwise your issue will be resolved by simply doing that..
I am not 100% sure, but you could have a problem with the onboard video on your laptop. If you hook up an external monitor to your laptop, and boot to the external screen, this will tell you if your laptop screen is ok, if the video displays the same on a external monitor. To get to the external display, some laptops require that you toggle to them, such as holding down the function key and hitting F8, but your model may differ.
Connect an external monitor to the laptop, power up the monitor first and then bootup the laptop. The Windows image will automatically divert to the external monitor. If the images is OK then the video card is OK. From the description of the fault, it indicates that the fault could be a faulty video cable or video connector. Try reseating the video cable/connector on the motherboard.
Get back to me if you still have problems together with any error messages etc.