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I do not have the password and i need it uninstalled. i am the administrator and need access to websites i cannot get to but don't have access to the old administrator

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  • danecarlson Jun 01, 2010

    I need to uninstall k9 web protection. i do not have access to the person with the password but i need it removed from my laptop. i tried another expert and they recommended revo uninstaller--it didn't work. it just stopped giving me access to the internet so i had to go to the recycle bin and restore the k9 files to once again get internet access.

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  • Master
  • 977 Answers

Hi!

Few things for you to try:
1) If you can access the email address used to configure the software, you can request a temporary password (as described here, page 66). Once you have the password you can easily uninstall the program.

2) Run MSCONFIG. Go to Startup tab and uncheck all K9 related entries. Go to the Services tab and do the same, then click OK and restart the computer. If that worked, K9 should still be installed, yet disabled!

3) (Could be used in combination with both options above) Using Hijackthis, check and fix (clear) all K9 entries from the list. [Run it; Click "Do a system scan only"; Check the relevant entries; Click "Fix checked"; Exit the program when done.] Entries could always be recovered by choosing "View the list of backups" inside the program.

Good luck!
Pelu.

Posted on Jun 01, 2010

  • danecarlson Jun 01, 2010

    Hey--none of those are working for me. one didn't do anything--the other disabled internet access cause k9 was disabled. what next?

  • Ran Kedar
    Ran Kedar Jun 01, 2010

    Using the first option. a new password should be sent to your email (the mail which was used while setting up the program). Have you checked your email? Make sure to check the Spam/junk mail folder as well!

    Another thing to try:
    (* Make sure System Restore is activated - you might need it if it fails *)
    Download and run ComboFix (for a tutorial, look here). When done, repeat solutions 2 and 3 (both) above and restart.

    Good luck again,
    Pelu.


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Could you be a little bit more specific about the problem, what password and what uninstalled? access to what?

Posted on Jun 01, 2010

  • 2 more comments 
  • danecarlson Jun 01, 2010

    I need BlueCoat K9 Web Protection Uninstalled so I can switch to another Web Protection that allows some more access. I do not have the password to uninstall K9

  • Ekse Jun 01, 2010

    hey




    Lets try this... Turn off the computer, then turn it back on, while its turning on, before the windows loading logo comes, repeatedly tap on F8 until you get a black screen with white text, Select with the arrow keys the Safe mode with networking.




    Then go and download this software
    http://www.revouninstaller.com/revo_unin...




    Download the FREE version.




    Install the program and run it, from the list of installed programs it gives you, find the BlueCoat K9.... and uninstall.




    Take the advanced option or moderate.




    The normal setup will run and probably ask for the code, just close this out. Next the program will look up any files on the hard drive that belong to it, then select all and delete, then next, now the program will look for any registry entries that belong to the program, select all, delete, next, should be done, the program will no longer work and should be completely removed from the computer.




    Let me know if you need further assistance.

  • danecarlson Jun 01, 2010

    Hey man,

    it didn't work. looks like it sent everything to the recycle bin except the icon on the desktop.

    anyway, when i was done with what you told me, k9 wouldn't let me access the web ( i even tried

    restarting ). luckily i was able to go to recycle bin and restore files so i could get access again.

    anything else we can try?

  • Ekse Jun 01, 2010

    Requesting a Temporary Password (Forgotten Password)
    If you forget your K9 Web Protection administrator password, you can request a
    temporary password. This temporary password is valid for only 24 hours and
    should be changed immediately after you receive it.
    To recover from a forgotten password:
    1. When you log in to K9 Web Protection, click the Forgot Password link on the
    login dialog box, as follows:
    2. Click Yes at the confirmation dialog box.
    3. Check your administrator e-mail address for the temporary password.
    4. Log in to K9 Web Protection with the temporary password.
    5. After you log in, click Setup.
    6. In the left navigation bar, click Password/Email.
    7. Follow the prompts on your screen to change your administrator password.


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