Question about Computers & Internet
You need to go over their heads and call Best Buy Corporate.
This is what I had to do to get anything done with a defective Ipod, all because the knucklehead at the store didn't switch the extended warranty over to the new unit.
Trying to deal with the dozen or so "managers" at Best Buy is a complete waste of time.
This is the number I used, but i'm unsure of their office hours.:
choose option 1 (if you want english)
Then choose option 2 to speak to a person who will direct your call.
Tell the person you want to speak with 'customer care' regarding multiple problems and replacements with a product, and getting the "run around" from the store employees.
Be sure to have the store telephone number, and / or address / store number, as well as any 'managers' names you spoke too handy, as they will ask.
Also have any and all sales / exchange receipts.
Tell them your story, you will be surprised at how far it gets you. The guy I spoke was so appalled at how I (and himself when he called the store on 3 way) was treated, that not only did he personally issue a credit in my name at the local store to get a new ipod, but he sent me a gift card in the mail for the total value of the Ipod. I'm pretty sure someone at that store got fired too...
Good luck, and try to refrain from flipping out on the guy on the other end, he's there to help!
Posted on Apr 09, 2008
that the problem with an online store, they can hardly cater the support on their product. You know if you try to fix that problem you can do but you need tester to test the blownout parts. maybe that only a matter of fuse busted. in that case i will suggest you to see service tech in your area so that the monitor will be troublshoot thoroughly. melnavz
Posted on Apr 09, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Sep 27, 2014 | Motorola Mobility Mbp16 Digital Audio...
Jun 05, 2012 | Computers & Internet
Aug 31, 2011 | Envision EN7410 17" LCD Monitor
Apr 16, 2009 | Computers & Internet
Jan 27, 2009 | Kogi L7CH Monitor
Dec 26, 2008 | Acer AL1916W 19" LCD Monitor
Apr 10, 2017 | E-Machines e15t 15" Flat Panel LCD Monitor
Jul 03, 2008 | Computers & Internet
32 people viewed this question
Usually answered in minutes!