My bb screen is all white and I cannot turn it off as well. Please help
Hello
First of all what you need to do is to perform a reset on your BB by hitting ALT+RIGHT SHIFT+DEL your blackberry will reset itself. It will go black for about 2 to 4 seconds then you will see the famous blackberry hourglass. Be patient and in about 2 to 5 minutes your blackberry will reset.
ALT+RIGHT SHIFT+DEL can be used for continuous hourglass issues, JVM Error 200 "White Screen" to name a few.
If that does not work then you should perform a battery pull by just pulling out the battery out of the phone while it is on this is also a reset option.
Go to your service providers website, download the software from there, and then install it on your pc. Once done, delete the vendor.alx(xml file) file, open Desktop Manager (DM), connect the BlackBerry, and follow instructions
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