Question about Microsoft Xbox Live 12 Month Gold Subscription Card for Xbox 360

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80150010 can not sign up

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Contact Xbox customer support

Toll free: (800) 4MY-XBOX or (800) 469-9269 or xbox.com


Phone assistance is available seven days a week.

  • 9:00 A.M. to 1:00 A.M. Eastern Time
  • 6:00 A.M. to 10:00 P.M. Pacific Time

Posted on Jun 01, 2010

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I keep getting the 80150010 error. We have tried all the recommendations. We have been at this since 5 ct. Please help. First time to sign up for xbox live.


error message 80150010 when trying to sign into Live, follow the following instructions:

1. From the dashboard logout of Xbox Live if logged-in
2. Remove any profiles on the Xbox 360 with the same name as the gamertag being recovered (This can be done on the “System” blade within the “Memory” option)
3. Using the “Xbox Live” blade, select “Recover Gamertag from Xbox Live”
4. When prompted, enter the gamertag being recovered and click “Next”
5. On the “Passport Network Account” page, press the “Y” button to “Recover with Original Xbox Info”
6. Proceed to recover the account by providing the information requested by the prompts


  1. To delete a profile
    1. On your console, go to My Xbox, and then select System Settings.
    2. Select Memory.
    3. Select the storage device where the profile is located.
    4. Select Gamer Profiles.
    5. Select the gamertag that you want to delete.
    6. Select Delete.
    7. Select Delete Profile Only.
  2. On your controller, press the Guide button.
  3. Select Recover Gamertag and follow the on-screen instructions.

Jul 22, 2010 | Microsoft Wireless Network Adapter Xbox...

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1 Answer

Trying to set up xbox live; can't be done at this time


Might mean Microsoft is doing maintenance, your router may have wrong NAT type or it's just a bad time of day.

Jun 02, 2010 | Microsoft Xbox Live 12 Month Gold...

1 Answer

I get to the end of xbox live sign up and get and erro message with the code (80150010) at the end, and clue on whats wrong?


try the steps on this page

http://www.xbox.com/en-GB/support/xbox360/connecttolive/recoverygamertagissue.htm

May 19, 2010 | Microsoft Xbox 360 Elite Console

1 Answer

I get to the end of xbox LIVE signup and get and erro message with the numbers (80150010) at the end of the message. what wrong?


this page should answer your question


http://www.xbox.com/en-GB/support/xbox360/connecttolive/recoverygamertagissue.htm

May 19, 2010 | Microsoft Xbox 360 Elite Console

1 Answer

Can t activate x box live code 80150010 comes on screen


That code usually means that your connection is interrupted. This could mean your ethernet cable is damaged or unplugged, if the cable is plugged directly to your modem press the reset button of your modem and hold it 15 - 30 seconds (depending on the modem).
Please vote and testify.

Apr 30, 2010 | Microsoft Xbox Console

2 Answers

I will get everthing done but when get to make or create game tag. problem 80150010 comes up and says try later


Dont know if this will help but take a look at the link below, if helpful please rate me.

http://support.microsoft.com/kb/906933?sd=xbox

Jan 01, 2010 | Microsoft Xbox 360 Console

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