Question about HP OfficeJet 6210 All-In-One InkJet Printer
If you can see the rubber rollers that move the paper, you might try cleaning them with alcohol and a lint free cloth or swab. But as was mentioned, a good inspection is the best thing to do. Make sure you
doesn't stick your finger in the rollers while they are moving.
Also make sure you hasn't moved a control for the paper thickness. If it was to be set on envelopes, it might not grab normal letter size paper.
Note if the paper is picked up at all, and if so, how far in it goes. Could it merely be a paper jam? We have no way to know her experience with printers. Does it seem like the printer thinks the paper went through? Did it continue trying to print on *nothing*? Did it prompt to insert paper? What kind of feedback does this model provide on it's operating state?
If the cover flips open, an inspection of the paper path
would be useful. If not (or either way) a flashlight or
strong light might help. If the top doesn't open it could
be necessary to take it apart a bit to see the paper feed mechanism, whether there are any stripped gears or broken/loose belts, if the motor is running (Or motor shaft is spinning within the attached gear), if any microswitches aren't making contact... something that might be visually obvious or might require a multimeter to check continuity.
Basically if she has no mechanical or electrical experience *in general*, the best you might do is to describe that it's using motor(s), gears, and rollers to pick up the paper and guide it, and you needs to see where/why it isn't moving the paper along.
There are other various things less easily seen, like a
loose tensioning spring (allows varying paper thickness) or perhaps an entire plastic piece (holding a spring or even unrelated to springs) could have broken off or bent. This isn't necessarily pertaining to that specific model of printer but the general operation of it is probably similar to many from a mechanical standpoint... if it's nothing
obvious then you (or someone nearby) will have to understand a bit about how it mechanically works in order to find what's wrong.
They're essentially throwaway printers though, repair can be unworthwhile in many cases. It looks like a replacement could be had for about $70, if you had enough toner refills already to make choosing same thing again worthwhile, but in the interim if these are standard format files, a local Kinkos or other copy center can probably get the rest of the print job done "right now".
Please post your feedback and Vote if the problem resolved as per your satisfaction.
Posted on Jun 01, 2010
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Posted on Jan 02, 2017
Tips for a great answer:
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1. Remove the sheets of paper from the feeder.
2. Grab a flashlight and look inside for any debris.
3. If you're willing and physically able, you may also
turn the printer over. Any debris should just freely roll out from the feeder.
4. If feeder is clear, place the printer back on the
table, open the printer cover and remove the cartridges.
5. Check the cartridge area for any obstructions/debris
that could cause this error or problem.
6. If cartridge area is clear, close the cover.
7. Unplug and re-plug the printer into the power outlet
to reset it.
8. When the printer turns on, reinsert the cartridges and
load some paper. Try to print again.
ns Serif"'>6. When the printer turns on, reinsert one cartridge first.
7. Close the printer cover and check for any errors.
8. If no error appears, reinsert the other cartridge.
Close the printer cover.
9. Replace whichever cartridge is causing the error to appear with a new cartridge.
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